ROLE DESCRIPTION:Angel Rodriguez - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support the agency in gaining and keeping customers. As Agent's Executive Assistant - State Farm Agent Team Member with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile position. We look forward to incorporating your energy and perspective into our team as we build success together. RESPONSIBILITIES:
- Ensure accuracy of team member production and commission data within FrontRunner.
- Compile comprehensive high-level summary reports including BOD, CLAIMS, PFA Recon, Miscellaneous Recon, and weekly reports.
- Conduct call report activities to facilitate effective communication and engagement.
- Utilize ECRM analytics to derive actionable insights for strategic decision-making.
- Address defector issues to enhance customer retention and loyalty.
- Manage responses to customer reviews to maintain a positive online reputation.
- Support general marketing efforts to drive brand awareness and growth.
- Perform miscellaneous duties as required to contribute to team success.
QUALIFICATIONS:
- Dedicated to customer service
- Exceptional communication skills
- Eager to learn
- Able to achieve mutually agreed upon marketing goals
- Interested in marketing products and services based on customer needs
BENEFITS:
- Hourly plus commission/bonus
- Paid time off (vacation and personal/sick days)
- Growth potential/Opportunity for advancement within my office