Aging Care Manager 2 (Local Government) Allegheny County Area Agency on Aging
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Aging Care Manager 2 (Local Government) Allegheny County Area Agency on Aging Print ( ApplyAging Care Manager 2 (Local Government) Allegheny County Area Agency on AgingSalary$46,361.00 AnnuallyLocation Allegheny County, PAJob TypeCivil Service Permanent Full-TimeJob NumberCS-2024-92598-L0635DepartmentLocal GovernmentDivisionAN Allegheny Co AaaOpening Date08/30/2024Closing Date9/12/2024 11:59 PM EasternJob CodeL0635Position Number80009461UnionAFSCMEBargaining UnitLGPay GroupLGBureau / Division Code88101102Bureau / DivisionAllegheny County Area Agency on AgingWorksite AddressAAA-Birmingham TowersWorksite Address2100 Wharton Street, 2nd FloorCityPittsburgh, PennsylvaniaZip Code15203Contact NameChuck Fox, HR Analyst 1Contact Email...@AlleghenyCounty.US+ Description+ Benefits+ QuestionsTHE POSITION Are you motivated by improving the lives of others and ensuring their rights are respected? The Allegheny County Department of Human Services, Area Agency on Aging (AAA) is seeking hard-working, forward-thinking applicants who are dedicated to helping us assist Allegheny County residents 60 years of age and older to live safe, healthy, and, when possible, independent lives. Achieve your goals, advance your career, and join our team! DESCRIPTION OF WORK This position is responsible for advocacy related functions for the Ombudsman Program. You will receive, investigate, and resolve complaints related to health, safety, or rights of older individuals who are consumers of Long-Term Care (LTC) services. This includes ensuring confidentiality for all information and records, with disclosure only according to established procedures. You will complete the required Ombudsman Certification training as well as meet with staff, family members, and other individuals representing the residents to facilitate an amicable solution to each complaint. Related responsibilities include maintaining case records of complaints received, investigations, findings, resolutions, and information while documenting all activity. Additionally, this role provides information and education relating to LTC services and the rights of older individuals who are consumers of LTC for the benefit of everyone on our community.You will also conduct follow-up visits and telephone contact with facility administration, home services providers, and consumers to verify that the resolution of a complaint remains stable. Any alleged abuse, neglect, exploitation, or abandonment complaints are promptly referred as defined Ombudsman Services rulings, policies, and procedures. Your focus will be to aid our consumers in exercising these rights. This includes representing their interests before government agencies and seeking administrative, legal, and other remedies to protect their health, safety, welfare, and rights. Make a lasting, positive difference in the world with us! Work Schedule and Additional Information: + Full-time employment + Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch. + Salary: In some cases, the starting salary may be non-negotiable. + You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: + Six months as an Aging Care Manager 1 or a County Caseworker 1;or + Successful completion of the County Social Casework Intern program;or + Six months of professional human services or nursing experience; and a bachelor's degree in social sciences, behavioral sciences, human services, or a closely related field;or + An equivalent combination of experience and training. Other Requirements: + You must meet the PA residency requirement ( Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link ( Info/Pages/default.aspx) and click on Residency. + You must be able to perform essential job functions. How to Apply: + Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). + If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. + Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. + Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: + Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ...@pa.gov . Telecommunications Relay Service (TRS): + 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). + Your score is based on the detailed information you provide on your application and in response to the supplemental questions. + Your score is valid for this specific posting only. + You must provide complete and accurate information or: + your score may be lower than deserved. + you may be disqualified. + You may only apply/testoncefor this posting. + Your results will be provided via email. Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package. 01 The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older? + Yes+ No 02 Have you been employed by a Pennsylvania local government agency in a civil service covered position as an Aging Care Manager 1 or County Caseworker 1 for six or more months full-time? + Yes+ No 03 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 04 Have you completed the County Casework Intern Program in a civil service covered position with a Pennsylvania local government agency? + Yes+ No 05 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 06 How much full-time professional human services or nursing experience do you possess? + 6 months or more+ Less than 6 months+ None 07 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 08 How much graduate coursework have you completed in the social sciences, behavioral sciences, human services, hospital administration, nursing home administration, nursing, public health, health sciences, community health, health care management, or law enforcement?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit Info/Pages/default.aspx#q3and click on Other Information.+ 15 credits or more+ Less than 15 credits+ None 09 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.Read each question carefully. Determine and select which Level of Performance most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The Level of Performance you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.If you have read and understand these instructions, please click on the Yes button and proceed to the exam questions.If you have general questions regarding the application and hiring process, please refer to ourFAQ page ( Info/Pages/default.aspx) .+ Yes 10 WORK BEHAVIOR 1 - TECHNICAL ASSISTANCEProvide technical assistance to consumers, family members, other caseworkers, and the community regarding the Ombudsman program, Long Term Care (LTC) facilities and services, and other community-based services.Levels of PerformanceSelect the Level of Performance which best describes your claim.+ A. I have experience providing technical assistance regarding LTC facilities and services.+ B. I have experience providing technical assistance regarding human services programs or community-based services not related to LTC facilities.+ C. I have experience providing technical assistance NOT related to human services programs.+ D. I have successfully completed college-level coursework related to public speaking or communication+ E. I have NO experience or training related to this work behavior. 11 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.+ The name(s) of the employer(s) where you gained this experience.+ Your experience providing technical assistance and to whom.+ The topic(s) of the information provided.+ The actual duties you performed and level of responsibility. 12 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.+ College/University+ Course Title+ Credits/Clock Hours 13 WORK BEHAVIOR 2 - TRAININGConduct training for staff of nursing homes, personal care homes, licensed domiciliary care homes, adult day care centers, and providers regarding consumer rights and the role of the Ombudsman.Levels of PerformanceSelect the Level of Performance which best describes your claim.+ A. I have experience conducting training for external parties such as staff of nursing or personal care homes, licensed domiciliary care homes, adult day care centers, or providers regarding consumer rights.+ B. I have experience conducting training for internal staff regarding consumer rights.+ C. I have experience conducting training NOT related to consumer rights.+ D. I have successfully completed college-level coursework related to adult education or training.+ E. I have NO experience or training related to this work behavior. 14 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.+ The name(s) of the employer(s) where you gained this experience.+ Your experience conducting training and for whom.+ The topic(s) of the training provided.+ The actual duties you performed and level of responsibility. 15 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.+ College/University+ Course Title+ Credits/Clock Hours 16 WORK BEHAVIOR 3 - WRITTEN COMMUNICATIONWrite reports regarding complaints received, investigations including findings and resolutions, and information regarding the Ombudsman program. Document all Ombudsman activities in case records.Levels of PerformanceSelect the Level of Performance which best describes your claim.+ A. I have experience writing reports regarding complaints, investigations, or program activities. I documented activities in case records.+ B. I have experience writing reports regarding complaints, investigations, or program activities. I DID NOT document activities in case records.+ C. I have experience writing reports NOT related to complaints, investigations, or program activities+ D. I have successfully completed college-level coursework related to report writing, technical writing, or document management.+ E. I have NO experience or training related to this work behavior. 17 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.+ The name(s) of the employer(s) where you gained this experience.+ Your experience writing reports or documenting activities in case records.+ The topic(s) of the written report.+ The actual duties you performed and level of responsibility. 18 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.+ College/University+ Course Title+ Credits/Clock Hours 19 WORK BEHAVIOR 4 - CONDUCT INVESTIGATIONSConduct investigations into complaints received from consumers of Long Term Care (LTC) facilities and services regarding alleged abuse, neglect, exploitation, or abandonment. Interview facility administration and staff, home services providers, the consumer, and consumer family members or representatives to gather information. Recommend and ensure implementation of resolutions to the complaint.Levels of PerformanceSelect the Level of Performance which best describes your claim.+ A. I have experience conducting investigations into alleged abuse, neglect, exploitation, or abandonment of consumers. I have recommended or implemented resolutions to the complaint.+ B. I have experience conducting investigations into alleged abuse, neglect, exploitation, or abandonment of consumers. I DID NOT recommend or implement resolutions to the complaint.+ C. I have experience interviewing facility administration or staff, providers, consumers, or consumer family members or representatives to gather information.+ D. I have successfully completed college-level coursework related to investigations or interviewing.+ E. I have NO experience or training related to this work behavior. 20 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.+ The name(s) of the employer(s) where you gained this experience.+ Your experience conducting investigations into alleged abuse, neglect, exploitation, or abandonment of consumers.+ Your experience recommending or implementing resolutions to the complaint.+ Your experience interviewing facility administration or staff, providers, consumers, or consumer family members or representatives to gather information.+ The actual duties you performed and level of responsibility. 21 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.+ College/University+ Course Title+ Credits/Clock Hours 22 WORK BEHAVIOR 5 - QUALITY ASSURANCEConduct quarterly quality assurance visits of licensed nursing and personal care homes to ensure Ombudsman posters are displayed clearly for facility residents to read and understand their rights.Levels of PerformanceSelect the Level of Performance which best describes your claim.+ A. I have experience conducting quality assurance visits of licensed nursing or personal care homes to meet with facility residents to discuss their rights.+ B. I have experience conducting quality assurance visits of licensed nursing or personal care homes to ensure posters and informational documents are clearly displayed for facility residents. I DID NOT meet with residents to discuss rights.+ C. I have successfully completed college-level coursework related to facility operations or quality assurance.+ D. I have NO experience or training related to this work behavior. 23 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.+ The name(s) of the employer(s) where you gained this experience.+ Your experience conducting quality assurance visits of licensed nursing or personal care homes.+ The purpose of the visit.+ The actual duties you performed and level of responsibility. 24 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.+ College/University+ Course Title+ Credits/Clock Hours Required QuestionAgencyCommonwealth of PennsylvaniaAddress613 North StreetHarrisburg, Pennsylvania, 17120Website