Air Concierge (Part-Time) - TEB
: Job Details :


Air Concierge (Part-Time) - TEB

Landmark Aviation

Location: Teterboro,NJ, USA

Date: 2024-11-10T08:30:29Z

Job Description:

Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members.

* Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures.

* Marshal incoming and departing general aviation aircraft in accordance with Company standards.

* Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures.

* Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio.

* Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper.

* Resolve customer requests, questions and concerns regarding the Company's services or products.

* Transport customers by vehicle to and from airport terminal and local hotels as needed.

* Escort crew and passengers to and from aircraft.

* Assist customers with loading and unloading baggage as needed.

* Assist with taking fuel orders, catering and ground transportation as needed.

* Assist crew or passengers with directions or recommendations for food, lodging, etc.

* Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets.

* Perform Signature Gold Cap Service if requested by customer.

* Contact customers by verbal or written communications thanking them for using Signature Flight Support.

* Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris.

* Assist Line Service Technicians and Customer Service Representatives as needed.

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