Location: Teterboro,NJ, USA
Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members.
* Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures.
* Marshal incoming and departing general aviation aircraft in accordance with Company standards.
* Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures.
* Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio.
* Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper.
* Resolve customer requests, questions and concerns regarding the Company's services or products.
* Transport customers by vehicle to and from airport terminal and local hotels as needed.
* Escort crew and passengers to and from aircraft.
* Assist customers with loading and unloading baggage as needed.
* Assist with taking fuel orders, catering and ground transportation as needed.
* Assist crew or passengers with directions or recommendations for food, lodging, etc.
* Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets.
* Perform Signature Gold Cap Service if requested by customer.
* Contact customers by verbal or written communications thanking them for using Signature Flight Support.
* Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris.
* Assist Line Service Technicians and Customer Service Representatives as needed.