Import Specialist
Location: Houston, TX
About the Company:
We are partnering with a premier global logistics provider known for its innovation and excellence. Our client is a leading force in the logistics industry, with a strong presence in Houston's vibrant port region. They are seeking an exceptional Ocean Import Specialist to join their dynamic team and contribute to the seamless flow of international trade. This role provides an exciting opportunity to work with a diverse range of clients, from Fortune 500 companies to emerging businesses, and to play a pivotal role in the company's continued success.
Key Responsibilities:
- Manage Ocean Import Operations: Oversee the complete ocean import process, ensuring strict compliance with US Customs regulations and company standard operating procedures (SOPs).
- Utilize CargoWise One: Use CargoWise One to efficiently process shipments, update milestones, and generate accurate documentation, ensuring smooth and timely operations.
- Coordinate Shipments: Work closely with origin offices, carriers, and customs brokers to optimize shipment routing, minimize transit times, and resolve any logistical challenges.
- Handle Pre-Alerts and Pre-Clearance: Perform pre-alerts and pre-clearance activities to expedite customs clearance processes and facilitate swift delivery.
- Resolve Exceptions: Monitor and address exceptions such as cargo rolls, demurrage/detention issues, and customs holds, ensuring timely resolution and minimal disruption.
- Provide Shipment Visibility: Conduct shipment visibility reporting and proactively communicate status updates to both internal and external stakeholders, keeping all parties informed.
- Collaborate on Pricing: Work with the pricing team to ensure accurate quoting and invoicing of accessorial charges, maintaining transparency and precision in financial transactions.
- Implement Process Improvements: Assist in identifying and implementing process improvements to enhance operational efficiency and boost customer satisfaction.
Qualifications:
- 3+ years of experience in ocean import operations, ideally with a global freight forwarder.
- Proficiency in CargoWise One or similar freight management systems.
- In-depth knowledge of Incoterms, HTS classifications, and US Customs regulations.
- Strong understanding of container types, vessel rotations, and port operations.
- Excellent communication skills, with the ability to effectively interface with clients, carriers, and internal teams.
- Detail-oriented with a proven track record of meeting key performance indicators (KPIs) and service level agreements (SLAs).
- Bachelor's degree in Supply Chain Management, International Business, or a related field is preferred.
Benefits:
- Competitive salary and performance-based bonuses
- Comprehensive health, dental, and vision insurance
- Retirement plan with company matching
- Opportunities for professional development and career advancement