About Marchay Marchay is a curated, membership-based travel service and community for some of the most sophisticated travelers on the market. Recognized by several leading publications as one of the premier luxury travel services, Marchay's model provides a unique approachand complete solution to manage its members high-end travel needs.
A key benefit to membership at Marchay is unbiased service by your own dedicated Senior Travel Advisor and team. Marchay provides unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas with additional amenities and preferred partner benefits at over 1,200 hotels, globally.
Role Description As the Marchay Team Air Specialist, you will work with a team of Travel Advisors on client air bookings and must have exceptional flight knowledge and execution skills in all aspects of flight ticketing: from searching, confirming, and issuing air reservations in the Sabre GDS to understanding complexities of airline routes and pricing to managing debit memos from airlines. The ideal candidate is someone who has extensive industry experience with booking air – preferably in the luxury sector –and is simultaneously a meticulous and fast-paced worker. Please note that this is not an entry-level role and significant previous air experience is required.
Responsibilities:
- Search, confirm, hold, and issue air reservations in the Sabre GDS
- Reissue tickets as needed (schedule changes, refunds, cancellations, etc.)
- Assign seats
- Access client records in an accurate manner
- Overall manage end-to-end the entire team's flight queues and debit memos
- Flight Knowledge
- Has awareness and knowledge of international airline rules, rates, and routings
- Understand complex pricing
- Advise on the best routing/schedules when multiple options
- Working with the team
- Provide price quotes for proposed routes/itineraries in a prompt and professional manner using proper formatting
- Confirm travel itinerary & related services request by phone or email within the stipulated SOP's/SLA
- Communicate with travel teams for seamless execution
- Send travel documents such as flight itineraries and invoices updated and advise of any schedule changes
- Generate commission and financial details to be provided to accounting for invoicing purposes
- The role will start off completely internal with potential to become client facing.
Requirements
- Required Hours: 9am-6pm ET Monday to Friday
- 5+ years of booking air and tracking commission within GDS system
- Advanced proficiency with the Sabre and/or Amadeus GDS
- Experience with complex international fares & complex ticketing and exchanges
- Professional & service-oriented mentality
- Strong verbal and written communication skills
- Proactive and resourceful
- Detail-oriented and excellent time-management
Benefits
- Top-end of the market compensation package.
- Fully-covered medical, dental and vision benefits
- 401k plan
- An opportunity to be part a groundbreaking and new model in luxury travel
- You will work alongside the most elite group of travel professionals in the industry
- A real say in the future of our business; you will be an early and valued member of the team. Your ideas about how to improve our service will be vital to our success