Salary: $23.78 - $28.56 HourlyLocation : Fort Myers, FLJob Type: Full-timeJob Number: 00611Department: ConcessionsOpening Date: 10/28/2024Closing Date: 11/11/2024 4:30 PM EasternAbout UsSouthwest Florida International Airport (RSW) is an award-winning, medium-hub commercial service airport that served more than 10 million passengers in 2023 and is one of the top 50 airports in the United States for passenger traffic. Fifteen airlines serve RSW with nonstop service to 68 markets, including Canada and Germany. The economic impact of the airport is $8.3 billion annually to the Southwest Florida region and more than 60,000 jobs. Page Field (FMY), an FAA-designated reliever airport, provides services to general and business aviation and accommodated more than 203,000 aircraft operations in 2023, a new record. Base Operations at Page Field is an award-winning, fixed-based operator and has been recognized for its customer service and facilities.A $331 million Terminal Expansion Project is currently underway at RSW to improve the airport travel experience by consolidating the security checkpoints, adding concession space and providing passengers more amenities and options. The Terminal Expansion Phase 2 Project will begin in fall 2024 and add Concourse E with 14 gates, expand the Chiller Plant Facility, as well as make other associated terminal, landside and airside improvementsThe PositionThis professional position oversees compliance and support for the Southwest Florida International Airport Concessions Program. The successful candidate will be responsible for monitoring the terminal expansion schedule, notifying concessionaires of operational impacts and assisting with written notification to concessionaires of any openings and/or closings that may occur. The position requires strong organizational and communication skills, as well as the ability to coordinate with terminal operations and concessionaires to assess performance, increase revenue, enhance customer service and maintain compliance. The position reports to the Director of Concessions.Key Responsibilities
- Drafts reports, correspondence, and audits; manages concessions and Consolidated Receiving and Distribution Center (CRDC) agreements with a focus on compliance and standards
- Inspects concessions and support facilities for cleanliness, safety, and maintenance. Works with internal departments, tenants, and outside agencies
- Maintains effective relationships with terminal operations, maintenance, development, and concessionaires to ensure contract compliance and address any customer service issues
- Monitors project schedules, updates stakeholders on key dates and supports concession design reviews
- Makes independent, sound decisions; Prioritizes tasks, applies business principles, and translates needs into actionable operational requirements
- Demonstrates strong knowledge of food, beverage, and retail regulations. Understands airport processes, lease agreements, and safety procedures
- Conducts inspections and reviews to ensure adherence to lease agreements and regulatory standards with the Food and Drug Administration, Federal Aviation Administration and the Transportation Security Administration
- Facilitates onboarding for new concessionaires and ensures they are fully compliant according to concessions handbook
Minimum Requirements
- Proficiency in computer software, including Microsoft Office Suite and Google Workspace
- Ability to maintain and comply with Airport Security Clearance requirement
- Strong knowledge of food and beverage or retail operations, including federal, state, and local regulations, as well as an understanding of business practices related to managing revenue-generating agreements
- Associate's degree in business administration, hospitality, finance, or a related field preferred
- A minimum of two years' experience in food and beverage, retail, or hospitality with increasing responsibility. Any combination of education and experience, which demonstrates the ability to perform duties effectively, may be substituted
- Valid Florida driver's license required
Emergency Response/Recovery Activities: Lee County Port Authority personnel are designated by tier levels and may be called upon to assist with an emergency or unforeseen event at any time. Employees may be called to fulfill duties that are outside their normal scope of work to assist in resuming airport operations and flight activities.Overview of BenefitsFlorida Retirement System (FRS)The employee has a choice of a pension or an investment plan. The FRS Pension Plan is a traditional defined benefit plan that offers you a guaranteed monthly benefit for life after the required vesting period. The FRS Investment Plan is a defined contribution plan that receives an employer contribution of 8.3% for regular class employees and 16% for special risk employees . Both are employee and employer-sponsored retirement plans. Lee County Port Authority employees eligible to participate in FRS are required to contribute 3% of each paycheck to FRS. If you have retired from the FRS pension plan, please be advised that you are not eligible for renewed membership in either of the FRS retirement plan options.Medical InsuranceThe Port Authority offers two plan choices for all full-time employees, their spouse and their dependents. Coverage begins the first of the month following their date of hire. Dental InsuranceThe Port Authority offers a dental plan for full time employees, their spouse and children.Vision InsuranceIf you are enrolled in the medical plan you and your family are eligible for basic vision coverage through vision discounts. Two more comprehensive plans are offered, including a basic vision plan and a vision 2 high option plan, paid entirely by the employee.Employee Assistance ProgramThe Port Authority provides this benefit at no cost to the employee. This is the availability of licensed professional counselors for personal issues with 100% confidentiality.Flexible Spending Account(s)There are two types of reimbursement accounts: Medical and Dependent Care. It is optional and allows the employee to have pre tax dollars deducted from their paycheck for reimbursement of medical costs not covered by your plans or child care costs for children under 13.Life /AD & D InsuranceThe Port Authority provides this benefit at no cost to the employee. Employees are insured at an amount equal to the annual salary rounded to the next higher thousand dollars. The AD&D insurance provides additional coverage in the event the employee should lose their limb(s), eyesight or die.Optional Life InsuranceThe Port Authority provides the employee with an option to purchase additional life insurance coverage for him/herself, their spouse and their child(ren).Short Term DisabilityThe Port Authority provides the employee with short term disability coverage for him/herself at no cost to the employee.Long Term DisabilityThe Port Authority provides this benefit at no cost to the employee. Benefits are paid up to 60% of the employee's salary after being disabled for 90 consecutive days.Direct DepositThe employee's payroll check is directly deposited into the bank of their choice.Other Programs 457 Deferred compensation programs Education reimbursementOn-site gym - RSWPaid Time Off & HolidaysThe Port Authority offers a generous amount of paid time off in addition to 11 paid holidays, and 1 birthday day01 What attracted you to this position and why do you want to work for the Lee County Port Authority? 02 What motivates you to work hard and be productive? 03 Which best describes your related work experience?
- Less than six months of experience
- Six months to less than two years of experience
- Two years to less than five years of experience
- Five or more years of experience
04 Please identify any certifications that would assist you in this position. (Serv Safe Food Protection Manager Certification, etc.) 05 Are you available to work nights, weekends, and holidays on an as needed basis?
06 This position must be available for calls 24/7, including nights, weekends and holidays. Are you willing to respond to after hours calls when required?
Required Question