Location: Rensselaer,NY, USA
Albany-Rensselaer Rail Parking Cashier
Application Deadline: 2 July 2024
Department: Parking - Field Operations(OPS001)
Employment Type: Full Time
Location: R192-51_525 EAST ST
Reporting To: Operations Manager
Compensation: $17.00 / hour
Description
Position: Parking Cashier
Location: Albany-Rensselaer Rail Station
Address: 615 East St, Rensselaer NY, 12144
Shift: Mon/Tues 3p-11p and/or the Sat/Sun 7a-3p
Hourly Pay: $17
Cashier responsible for operating a specified parking lot by performing cash transactions and providing excellent customer service. The Cashier ensures proper ticket handling and guest payments while delivering service that exceeds our customer/client's expectations. The Cashier is responsible for taking payments and assisting guests as they enter or exit the property. The Cashier works closely with fellow team members, Operation Manager, and/or Shift Supervisor to ensure that cash handling procedures as well as safety standards are met at all times.
Key Responsibilities
* Responsible for performing cash transactions with accuracy and precision
* Keeping your cash organized and knowing what you have on hand
* Ensuring your cash and tickets are sorted throughout the day
* Preparing your cash control/summary sheets with accuracy and neatness
* Reporting all overages and shortages
* Making sure you plan ahead to have adequate change on hand
* Completing all Reimagined documents completely, accurately and neatly
* Responsible for keeping work environment neat and organized at all times
* Cleaning and organizing the interior of booth
* Cleaning the booth windows
* Ensuring the signage and equipment on the lot is continuously wiped down and free of vandalism and graffiti
* Walking through the parking lot and picking up any excess garbage and changing bags in garbage cans
* Ensuring supplies are properly stacked and organized at all times
* Responsible for maintaining a safe and secure work environment
* Ensuring the windows and doors are locked and cash is taken with you if you have to leave the booth for any reason
* Securing your monies and control sheets by putting them in a deposit bag and keeping it secure prior to their deposit
* Report all odd occurrences or strange persons on the lot to your supervisor immediately
* Responsible for being punctual and ensuring that your timecard is punched at the beginning and end of your shift
* Adhering to the Reimagined Parking dress code for proper attire and grooming
* Responsible for adhering to all company policies and procedures
* Resolving customer complaints quickly and efficiently
* Providing exceptional customer service by being pleasant, courteous and helpful to customers
* Greet arriving and departing guests in a friendly and courteous manner
* Use respectful communication to assist guests with their questions, problems, and concerns; relay information to shift or Operations Manager as necessary
* Issue and or collect visitor parking tickets
* Match visitor ticket forms when original tickets cannot located
* Complete shift/daily reconciliation of receipts, cash, and charges; accurately account for all funds within cashier drawer
* Perform revenue drops following specific location procedures
* Maintain a clean, orderly, and safe work area in and around the cashier's booth
* Answers telephone in a prompt and courteous manner, when required
* Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead
* Communicate professionally at all times with guests, client, and teammates
* Other duties as may be assigned
Skills, Knowledge and Expertise
* Excellent customer service and communication skills
* Ability to verbally communicate with guests
* Ability to learn quickly and use sound decision making to thrive in fast-paced environments
* At least 18 years of age
* Basic math skills
* Experience with cash handling is an asset
* Previous customer service experience, preferred
Benefits
* Comprehensive Medical, Dental, and Vision Plans.
* Life and Disability Insurance
* 401K Plan with Generous Employer Match and Immediate Vesting
* Generous Paid Time Off (PTO)