Location: Dallas,TX, USA
Are you looking for a fast-paced and professional corporate office environment that offers a nice blend of consistent day-to-day tasks and special one-time or recurring projects? How about an environment full of engaging personalities who are driven to produce with high levels of service across the board? Look no further! Copart partners with customers that have unique business interests which offers exciting challenges to meet standard goals and impress on new and constantly changing opportunities.
Copart is the salvage auction industry leader. We are constantly reinventing our tech and procedures to give our customers both internally and externally the best service available by utilizing the latest computer technology.
The Alternate Title Specialist investigates titling issues using decision making and problem-solving skills to move vehicles through the pipeline to Auction. This involves networking across the country with our field operations for best practices and processes, staying up-to-date with legislative changes impacting the vehicle titling industry, and utilizing virtual multi-platform databases including government DMV/BMV third party sites.
Responsibilities:
* Utilize decision making and problem-solving skills to free up aged insurance claim vehicle inventory.
* Troubleshooting and problem resolution specific to vehicle titles; odometer discrepancies, power of attorney, etc.
* Ability to understand and apply all DMV laws, rules and regulations concerning insurance claim vehicles.
* Efficiently and accurately identify/analyze/process ownership documents within company and state alternate special transfer guidelines.
* Performs administrative duties in the office such as data entry, follow-ups, reports, and word processing associated with Copart documentation and services.
Required Skills and Experience:
* HS diploma or GED preferred.
* Minimum of one year of office support experience in a customer service/sales role.
* Experience with title processing a plus.
* Previous customer service experience.
* Ability to work well independently & as a team player to achieve goals.
* Professional phone etiquette.
* Must possess excellent time-management & organizational skills.
* Possess a strong work ethic and decision-making skills.
* Excellent customer service attitude and skills.
* Excellent communication skills.
* Computer proficiency (Microsoft Office products, primarily Excel and Outlook)
* Must be able to multi-task in a fast-paced environment.
* Strong attention to detail; checks and balances.
Highly motivated and enthusiastic with strong written, verbal, and interpersonal communication skills