The Bowery Mission is a Christian, faith-based organization committed since the 1870s to serving people experiencing homelessness, hunger, and poverty. The Bowery Mission meets essential needs and creates transformative community with men, women, children, and families in New York so that we can together overcome homelessness and poverty and flourish. The Bowery Mission is a holistic, Christian faith-based organization dedicated to serving people experiencing homelessness, hunger, and poverty. The Ambassador role is a key member of the Clinical Services team focused on creating welcoming and trust-building relationships with guests. The Ambassador team invites guests to choose help by responding to immediate needs and connecting men and women to The Bowery Mission's day center and compassionate care services (clothing, shelter, medical care, etc.) and external referrals. Ambassadors utilize Motivational Interviewing to conduct needs assessments and to introduce guests to social workers and the next steps toward independent living. Ambassadors engage with guests in a variety of services and spaces, including but not limited to the following: front desk reception, meal service, clothing, and mobile shower programs, mobile medical clinic, and other day center activities.Work Schedule: Shift: Sun. - Thu.10:30a - 7:00p (Fri./Sat. Off)Reports to: Supervisor, Ambassador Requirements:
- Embraces the organization's Statement of Faith
- Highly relational with superior customer service/interpersonal skills
- Previous experience working with individuals challenged by homelessness, mental health issues, or substance abuse
- Flexible, motivated team player
- Excellent verbal and written communication skills
- Able to maintain good boundaries and de-escalate conflict
- High School Diploma plus relevant employment experience with client-facing roles
- Proficient computer skills in Microsoft Office: Word, Excel, Outlook
Preferred:
- 3+ years of relevant experience
- Bachelor's degree
- Bilingual: Spanish, Cantonese, or Mandarin
Salary: $43,000 per yearThe Bowery Mission takes the health & safety of our staff, guests, clients, and volunteers very seriously, and especially as it relates to the current Covid-19 pandemic.Due to the number of applications we receive, we are only able to respond to qualified candidates who are selected for interviews. We sincerely appreciate all candidates for their interest in The Bowery Mission.