Under the general direction of the Ambassador Supervisor and Lead Ambassador, incumbent provides assistance, direction, emergency valet parking, concierge, and other guest services to patients and visitors. Creates and maintains a positive image as the initial point of contact for patients and visitors.
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Provides information and directions to patients and visitors regarding parking facilities, locations, and services within the Hospital; provides assistance to patients exiting or entering vehicles (ambulances, taxis, private vehicles, etc.) and being discharged from the Hospital.Provides emergency support response during fires, mass casualty events, HAZMAT occurrences, and medical emergencies.Provides emergency valet services as instructed.Assists ambulance staff transporting patients, directing staff, and arranging hospital transport.Facilitates patient transportation within the Hospital grounds.Controls, regulates, and directs vehicular traffic on Hospital property, responding quickly to emergency situations such as directing emergency vehicles into the Hospital entrances.Provides a security presence, which includes conflict resolution, access control, and requesting services.Works with Police & Security to report and keep current on security issues and concerns.Provides emergency motor vehicle assistance such as jump-starts and locating lost vehicles.Enforces rules and regulations (parking, smoking policy) as required.Conducts initial reports for incidents occurring at entrances and outside areas (slip/fall, vandalism, accidents).Keeps entrance areas clean and free of debris.Provides assistance to officers as directed.SKILLS/ABILITIES/COMPETENCIES REQUIRED:
Must be able to speak, read, write, and understand English in order to complete routine reports and converse with patients, employees, and visitors.Must be able to offer compassion.Must be courteous and tactful to patients, visitors, and other Hospital employees.Able to communicate effectively with all.Diplomatic and sensitive in dealing with individuals experiencing high anxiety and stress.Able to deal effectively with crisis and security issues.Able to drive both standard and automatic vehicles.Ability to stand for long periods of time and withstand adverse weather.Must be able to assist with the lifting of patients.Must be able to stand frequent exposure to weather variances (i.e., extreme heat or cold, auto emissions, etc.).Recognize and exercise appropriate body mechanics to move children, adults, and equipment.Recognize, acknowledge, respect, and effectively interact with people of different ages and cultures.Basic knowledge of computer skills.Ability to complete training in CPR, First Responder, and fire safety.LICENSES, CERTIFICATIONS, and/or REGISTRATIONS (If applicable):
Valid MA driver's license or valid license from the state in which the employee resides required.
EDUCATION:
High School diploma required.
EXPERIENCE:
2 years experience in Customer Service preferred.
WORKING CONDITIONS:
Works outside, exposed to car exhaust fumes. Stands for extended periods of time.
Primary Location
MGH Main Campus
Job
Admin/Clerical/CustService-Other
Organization
Massachusetts General Hospital (MGH)
Schedule
Full-time
Standard Hours: 40
Shift
Evening Job
Employee Status
Regular
Recruiting Department: MGH Police and Security
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