AMBULATORY CARE REPRESENTATIVE DEPARTMENT: CLOCKTOWER 37.5 HRS. PER WEEK 91-20 Atlantic Ave, Queens, NY 11416 The Department of Ambulatory Care at Jamaica Hospital provides patients with a wide array of primary and specialtycare in an outpatient setting. Our Medisys Family Care Center located in Ozone Park Queens, is group practice specializing in Family Medicine, Gynecology, Internal Medicine/Pediatrics, Obstetrics & Gynecology, Pediatrics and Podiatry We are currently seeking experienced compassionate Ambulatory Care Representative for immediate full time day shift opportunities RESPONSIBILITIES:
- As an Ambulatory Care Representative, you'll be the first point of contact for patients seeking care in our facility. Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures.
SPECIFIC DUTIES WILL INCLUDE:
- Utilizing EPIC electronic appointment system to schedule and review appointments, verify/update insurance and patient demographics and perform patient registration (check-in check-out process).
- Greeting and screening patients.
- Collecting clinic/insurance payments and dispersing carfare.
- Providing coordination of services to address patient needs related to benefits, finance and other services.
- Answering phones and addressing patient/caller inquiries
- General clerical support i.e faxing, scanning, sorting mail etc.
Requirements - Must have High School Diploma or General Equivalence degree.
- Must be computer literate.
- Knowledge of medical terminology.
- Previous registration experience preferred.
- Excellent phone and customer service skills.
- Must be able to work evenings and alternate weekends
- Bilingual (English/Spanish) a plus