Job Description
All candidates should make sure to read the following job description and information carefully before applying.
The Opportunity: The **** American Girl Washington, DC retail store and bistro (McLean, VA) is looking for a dynamic individual as a Part-Time Food Expeditor to approach and engage all Bistro customers in a professional and courteous manner.
What Your Impact Will Be:
- Treat all guests equally and respectfully. Service all guests with proper etiquette and according to AG standards, including but not limited to: delivering food and beverages, suggestively upselling, tables are checked and maintained throughout the seating by filling drinks, clearing, and resetting tables.
- Initiate conversations with customers and provide them with personalized attention. Display positive, friendly demeanor and passion for working in a child-friendly environment.
- Use sound judgment with challenging service situations, react quickly and professionally, and involve a supervisor when needed.
- Manage special requests and birthday information accurately and timely. Assist with parties and storewide special events, stocking supplies, and other projects as requested by a supervisor.
- Follow food safety guidelines, including but not limited to: proper food labeling and storage, FIFO, foods stored at proper temperature, and avoiding cross-contamination.
- Have knowledge and understanding of local and state health sanitation laws.
- Company guidelines on safety and sanitation are followed for personal hygiene.
Qualifications:
- 1 to 2 years of experience, preferred.
- Experience working with children, preferred.
- Impeccable customer service skills.
- Must be able to work a flexible schedule, including nights, weekends, and holidays.
What It's Like to Work Here:
American Girl is a subsidiary of Mattel, a purpose-driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
- We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
- We innovate: At Mattel, we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
- We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Who We Are:
American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT), a leading global toy company and owner of one of the strongest catalogs of children's and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain, and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music, and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world's leading retail and e-commerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.
Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.
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