Firm Profile Rockpoint is a real estate private equity firm that employs a fundamental value approach to investing, targeting select product types and markets throughout the United States. The firm applies a consistent and disciplined investment approach across its investment programs, which span distinct return profiles. Rockpoint continually assesses market opportunities and evaluates potential investments relative to intrinsic value, replacement cost, and cash flow, targeting investments that Rockpoint believes are inefficiently priced or misunderstood by the broader market. Rockpoint proactively pursues opportunities that exhibit strong value potential that can be realized through impactful asset management. Since 1994, the firm's co-founders with others have sponsored 19 investment vehicles and related co-investment vehicles through Rockpoint and a predecessor firm and have invested or committed to invest in 503 transactions with a total peak capitalization of approximately $80 billion. To learn more, visit www.rockpoint.com. Position Overview This role will primarily provide technical support to internal staff across our corporate and remote office locations and staff. Other duties of the role will include being the main point of contact for new employee training, processing technology asset inventory, and mobile device management for the firm. The ideal candidate would have a mix of technical and customer service skills and be passionate about technology and helping people. In addition to technical and desktop support responsibilities, the candidate would help implement forward thinking ideas to improve tech support services, systems and oversee special projects across areas of the technology stack. This position reports directly to the VP of Technology. Responsibilities
- Be responsible for the accuracy and completeness of the tech support data within the tracking system
- Provide advanced troubleshooting and problem resolution for end-user computing issues
- Help to administer, assign, and respond to tech support issues as part of the tech support team
- Ensure accuracy and completeness of the tech support data within Rockpoint's tracking system
- Image, configure and install desktops, laptops, and mobile devices for new hires and replacement computers
- Responsible for technology inventory management and secure disposition/shredding of sensitive storage devices
- Manage user access permissions and licenses in cloud applications like Microsoft 365, Zoom, Adobe, and others
- Provide formal tech training for all newly onboarded users including equipment and application overview, access control and policy enforcement
- Manage changes and oversee all company mobile, tablet, and laptop cellular lines through the corporate mobile program through Verizon & AT&T business including monitoring for overages, discrepancies, and suspicious usage
- Provide after-hours, on-call support on a rotational basis
Qualifications
- Bachelor's degree or higher in a technology related field of study with proven academic performance
- 2 years demonstrated experience working within a corporate technology support team
- 2 years of experience installing, configuring, troubleshooting, and repairing hardware and software components on computers and peripherals
- Skills in responding to issues within a Microsoft 365-based infrastructure
- Exposure to automation technologies in PowerShell, Python, or similar preferred
- Excellent written and verbal skills with an ability to present findings to both technical and non-technical stakeholders
- Excellence in troubleshooting and diagnosing advanced computer, connectivity, and network problems in a complex multi-platform environment
- Strong organizational and time management skills; Self-motivated and able to work independently
- Willingness to learn and continuously pursue new skills and education
- Ability to plan and implement new ideas around the technology support function
- Ability to work within a team and provide proactive feedback for improving processes across the technology functions
Location The position is based primarily in Rockpoint's Dallas office. Rockpoint Group, L.L.C is an equal employment opportunity employer. All employment decisions and personnel actions at Rockpoint are administered without regard to race, color, religion, creed, national origin, ancestry, gender, age, disability, sexual orientation, gender identity and expression, genetic information, veteran status, military service, or any other category or class protected by federal, state, or local laws. Rockpoint is committed to diversity in its most inclusive sense.