We are seeking a dynamic Analyst to join our team and play a pivotal role in monitoring and analyzing key metrics across our business unit. This role will be responsible for interpreting and tracking key performance indicators (KPIs), service-level agreements (SLAs), analyzing partner scorecards, and summarizing key findings to team leads. This position requires a keen analytical mindset, strong communication skills, and the ability to collaborate effectively with various stakeholders. What you'll do
- Track and analyze platform performance metrics, team productivity and operational performance to identify trends, anomalies, and areas for improvement.
- Generate regular and ad-hoc reports for stakeholders, providing insights and recommendations, outlining actionable next steps.
- Monitor adherence to SLA and KPI targets, identifying areas of concerns and measurable success.
- Work collaboratively with teams across our business unit to gather data, understand business requirements, and align on reporting and analysis efforts.
- Present findings and insights to stakeholders in a clear and concise manner, using data to communicate effectively based on data-driven insights.
- Ensure data accuracy, integrity, and consistency through regular audits.
- Monitor and report on performance metrics that impact our partner scorecards, suggesting changes to strategies, goals, and objectives to respond to evolving needs.
- Lead project management efforts to meet store requirements, collaborating cross-functionally to clearly and consistently communicate deadlines and next steps.
Who you are
- Office- first role, in office 4 days a week
- 2+ years of experience in data analysis, reporting, and performance monitoring, preferably in a similar role.
- Knowledge of industry best practices in performance management, KPI development, and SLA monitoring.
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Advanced proficiency in Excel and data visualization tools (e.g., Looker, Tableau, Power BI); SQL experience is a plus
- Knowledge of music metadata in a digital distribution or digital streaming/download context
- Outstanding written and verbal communication skills; impeccable follow-up and follow-through capabilities
- Ability to consistently meet and/or exceed performance goals and adhere to expected project timelines, while managing multiple deadlines and prioritizing appropriately
- Basic knowledge of copyright and current popular music landscape
- iTunes and Spotify style guide experience
- Proficiency in Google, Apple, and Microsoft applications
Bonus Points:
- Fluency in a second language
- Experience working with a record label, distributor, and/or digital service content management systems (e.g. iTunes Connect, YouTube CMS, VEVO Backstage, Spotify Scatman)
What We Give You
- You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
- A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
- Opportunities to connect with our valuable resources, such as our Counsel of Equity & Progressive Action (CEPA), a group created by our employees tasked with developing and implementing innovative solutions to advance a globally-shared goal of ensuring fair and inclusive spaces for all
- An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
- Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
- Investment in your professional growth and development enabling you to thrive in our vibrant community.
- The space to accelerate progress, positively disrupt, and create what happens next
- Time off for a winter recess
About The Orchard The Orchard is a leading music distribution company operating in 45 markets worldwide - distributing music from independent artists, including Ozuna, Skepta, Jorja Smith, and Kelsea Ballerini. With cutting-edge operations and an unparalleled global team, The Orchard partners with labels of all sizes to make their music and video available across hundreds of digital and physical retailers worldwide. The Orchard focuses on providing a comfortable, social, and engaging environment to encourage productivity and creativity. The Orchard is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law. The anticipated annual base salary does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. New York Pay Range $65,000-$70,000 USD