Analytics Delivery Lead
: Job Details :

Analytics Delivery Lead

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Location: USA - Texas | Austin

Type: Full-time

Department: Technology

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Summary

The Senior Delivery Lead is a pivotal role responsible for driving client satisfaction, revenue growth, and operational excellence. This individual will serve as a trusted advisor to the client, providing strategic guidance while overseeing the successful delivery of complex data and analytics projects.

Responsibilities:

* Client Relationship Management: Build and maintain strong, strategic partnerships with clients in the technology industry. Proactively identify client needs, develop tailored solutions, and exceed client expectations. Serve as the primary point of contact for client escalations and issues.

* Consulting: Provide expert guidance and solutions to address complex business challenges through data-driven insights. Develop and execute strategic roadmaps aligned with client objectives.

* Client Context Alignment: Capture and effectively communicate client context across eClerx teams to ensure alignment between client needs and eClerx objectives.

* Solution Design: Lead the conceptualization and development of data-driven solutions in areas such as marketing, customer service, and supply chain. Translate business requirements into actionable solution blueprints, considering data availability, technical feasibility, and business impact.

* Delivery Oversight: Lead onshore delivery teams to ensure successful project execution, quality, and adherence to timelines.

* Business Development: Identify new business opportunities within the technology sector, develop compelling proposals, and drive revenue growth. Expand the client base and increase account penetration.

* Cross-Functional Collaboration: Foster strong collaboration with cross-functional teams to deliver comprehensive solutions.

* Team Leadership: Provide strategic leadership to a hybrid team of data scientists and analysts. Hire, develop, and retain top talent. Ensure team alignment with organizational goals.

Required Skills and Experience:

* Advanced degree (MBA, MS in Data Science, Statistics, or related field) with 8+ years of relevant experience, including 6+ years in analytics leadership. Alternatively, a Bachelor's degree with 12+ years of experience, including 8+ years in analytics leadership.

* Excellent communication and presentation skills with the ability to articulate complex technical concepts to both technical and non-technical audiences.

* Demonstrated ability to build and maintain strong relationships at the executive level within the client organization.

* Strong problem-solving and analytical skills to address complex business challenges.

* Deep expertise in data science, machine learning, and statistical modeling techniques applied to marketing, customer service, and supply chain functions.

* Strong understanding of cloud platforms (AWS, GCP, Azure) and data engineering tools (e.g., Databricks, Snowflake).

* Experience managing and collaborating with remote teams.

* Proven leadership and people management skills with a focus on developing and retaining talent.

* Proven negotiation skills to build consensus and drive successful outcomes.

* Proven experience in managing diverse client needs and delivering complex analytics solutions across various industries, with a preference for experience in the technology sector.

* Demonstrated expertise in data engineering, data science, machine learning, and business intelligence principles, with a preference for hands-on experience in large-scale data engineering projects or data science/ML initiatives.

* Proven ability to extract meaningful insights from complex data sets and communicate findings effectively to both technical and non-technical audiences.

* Proven experience in applying agile methodologies (such as Scrum) and proficiency in project management tools (e.g., Jira, Asana, GitHub).

* Proficiency in SQL, Python, and R programming languages.

* Experience with data visualization tools such as Power BI and Tableau.

* Proficiency in applying problem-solving frameworks (such as root cause analysis, Six Sigma, or Design Thinking) to address complex business challenges

In the US, the target base salary for this role is $150K - $180K. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors.

About eClerx

eClerx provides business process management, analytics, and automation services to a number of Fortune 2000 enterprises, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 17,000+ people across its global sites in the US, Canada, UK, Australia, Italy, Germany, Switzerland, Dubai and Singapore, along with its delivery centers in India and Thailand. For more information, visit

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here.