job summary: Description:
- As a member of the PNG SAP IT Support team, the successful candidate will bring good SAP ISU experience to the team. The team's responsibilities are to work with vendors, including SAP and Accenture, and perform any other tasks to ensure the system performs 24x7 to meet business needs.
- This work entails defect analysis, design, and the testing of defects and system enhancements, as well as responding to tickets and day-to-day support activities.
- The ability to query SAP & the BW is also required for research and analysis.
- The desired candidate must have 5-7 years of SAP ISU experience in support and delivery of production systems.
- This is a versatile IT Analyst that may perform work related to applications Support, Delivery, or both. Workers at this level solve complex problems, manage work including giving work assignments, and provide leadership to others in application areas of specialization, with minimal supervision and increased latitude for unreviewed work.
Required Qualifications:
- Bachelor degree in Computer Science or a related discipline. In lieu of a degree, minimum of 10 years of related business experience.
- Work experience in addition to degree: 5-10 years as an IT Application Analyst or equivalent.
Job-specific knowledge, skills or abilities:
- Seven years coding/programming, trouble-shooting, problem-solving, logical design, SQL coding, Business Requirements analysis, vendor management, root cause analysis, Enterprise Standards and Process Adherence.
Preferred Qualifications:
- Previous management experience. Previous technical lead experience. Demonstrated success in leadership of others. Demonstrated success in leadership of a portfolio of applications. Expert technical issue-resolution ability. Experience with schema/database design.
location: Charlotte, North Carolina job type: Contract salary: $47.82 - 57.82 per hour work hours: 8am to 5pm education: Bachelors responsibilities:
- Monitors production operation of and maintain the availability of assigned applications. Involves reviewing and reacting to daily performance logs and providing 24X7 on call support. Responds to production emergencies (application down and logic errors) within the appropriate Service Level Agreement (SLA).
- Coordinates response for critical and high Incidents, System Disruption Events (SDEs), major events. Assists users, answers user questions and assists users with defining business processes as necessary.
- Leads troubleshooting for issues and implement fixes to assigned solutions. Is able to resolve complex issues that require significant freedom of action and sound judgement.
- Communicates appropriate information including downtimes, change management, status, issues, defects, etc. to users, IT management and any other necessary audience.
- Is able to present information on technically complex subjects in an understandable manner in both oral and written form. Recognizes appropriate times to provide this communication.
- Programs and directs other programmers in required programming languages, database SQL, report writing, ETL, etc. Assists with testing and migrating code through test regions.
- Ensures adherence to appropriate design, coding and source control standards. Leads design and code walk-thru as a presenter or reviewer. Processes Change Requests and Quality Assurance (QA) documentation for project implementations and support changes.
qualifications:
- Experience level: Experienced
- Education: Bachelors
skills:
Application Design Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ...@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.