Job Type Full-timeDescriptionApplication Help Desk Support Specialist - Clinical Informatics - Full Time (Monday - Friday; 7:30 am - 4 pm, flexible)Ste. Genevieve County Memorial Hospital is a Critical Access Hospital, stand-alone, not-for-profit hospital located in Ste. Genevieve, MO that focuses on personalized care. Our 25-inpatient bed facility is a Medicare 4-star rated and is ranked in the top 1% nationally for Patient Safety, Quality, and Efficiency. SGCMH has also been recognized by Becker's 150 Top Places to Work in Healthcare. We are proud to extend the mission of SGCMH by putting people first with excellent, personalized, and compassionate healthcare. Our deep community roots date back as the oldest town west of the Mississippi river and is the first French settlement Missouri with the hospital employing approximately 490 employees and 100 multi-specialty providers on staff. We have all the best qualities of working in a large hospital without all the hassle of driving to the city and working in a corporate environment.Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: It encompasses body, mind and social well-being. To that end, we've launched a Wellness Program to address your holistic health. Our Wellness Program includes financial incentives, counseling, sick, and paid time off. We also offer retirement planning.What to expect as an Application Help Desk Support Specialist:
- Answer Application Help Desk and Patient Portal Phone lines
- Provide application/program support to hospital staff, providers, and applicable vendors.
- Troubleshoot and resolve user issues promptly and efficiently, utilizing available resources and knowledge base.
- Transition/escalate issues to next level of support as needed.
- Document and track all support incidents and resolutions in ticketing system.
- Proactive monitoring of fax server, interfaces and reports.
Qualifications:
- Associate Degree or Diploma School Program.
- 2 - 3 years' experience, required.
- Knowledge with Electronic Medical Records, preferred.
- Knowledge with Microsoft Office products.
Your next move:Now that you know more about being an Application Help Desk Support Specialist, on our team we hope you'll join us. At SGCMH you'll reaffirm every day how much you love this work, and why you were called to it in the first place. Please fill out an application if interested.SGCMH is an equal opportunity employer. All recruiting, training, and employment decisions are made in accordance with applicable federal, state, and local laws and without regard to race, color, ancestry, national original gender, pregnancy, gender identity, sexual orientation, religion, age, disability, handicap, military or veteran status or any other legally protected status.