TITLE: Application Packager Level IIITYPE: ContractLOCATION: Plymouth Meeting, PAONSITE/REMOTE/HYBRID: RemoteSTART DATE: September/October 2024SHIFT: 1stWe are looking for an Application Packager Level III. This individual should be proficient in Windows 10 and SCCM environments and skilled in utilizing Install Sheild with a knowledge of GPOs. They will also possess expertise in application packaging technologies, including MSI, MSIX, MST, and managing MSI upgrades.MAIN RESPONSIBILITIES
- Prepare client systems and corresponding applications for diverse project environments, configuring systems as per guidelines.
- Diagnose and rectify issues related to client hardware, the operating system, and third-party applications, with an emphasis on issue analysis and escalation where required.
- Establish and manage application approval processes tailored to client needs, ensuring adherence to policy and procedure documentation.
- Support hardware and software procurement and asset management.
- Undertake testing activities specific to the analyst's platform, contributing to development and execution.
- Document installation and troubleshooting guides for validated software, sharing knowledge with the Business Planning & Support team and associated support personnel.
- Aid in implementing changes and enhancements, adhering to established change management procedures.
- Engage in project teams aimed at developing bespoke solutions for fundamental business projects, leveraging a blend of business insight and technical expertise to devise durable, scalable solutions.
- Cultivate and maintain relationships with key business solution providers, acting as a technical intermediary.
- Comply with security guidelines relevant to the Windows client platform.
QUALIFICATIONS
- 3-5 years of proven experience in software support and packaging.
- Experience with Install Shield or similar packaging solutions.
- Skilled in application version control during upgrades.
- Familiarity with software deployment via Microsoft Systems Center Configuration Manager (SCCM).
- Capable of packaging software for Windows 10 and Windows 11 platforms.
- Proficient in creating and modifying MSI packages according to client needs.
- Good understanding of GPOs and Active Directory.
- Knowledgeable about Windows security components and permissions.
- A degree in Computer Science or equivalent professional experience.
- Savvy in automating software installations.
- Competent in providing L1 and L2 support for packaged applications.
- Microsoft Certification is a plus, but not mandatory.
EOE STATEMENT We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.