Application Support I
: Job Details :

Title: Application Support IActual Title: Video Conference Operations - Video Conference TechnicianLocation: Austin, TX (100% Onsite)Duration: 6 Months with possible ext.Job DescriptionVideo Conference Operations - Video Conference TechnicianRole OverviewThe Video Conference Technician role is a position within the Video Conference Operations team, VC Ops, which focuses on delivering world-class video conference support and troubleshooting, meeting support to executive level business partners both on-site and remote. The technician actively monitors the system health and actively troubleshoots the platform and the technology ecosystem.Primary responsibilities include providing in-person and remote video conference services, technical support and professional customer service.The person in this position is required to work on-site in a team environment, Monday through Friday, from 8am-4:30pm, under limited supervision and reports to the Global Video Conference Operations Manager. This role is located in Austin, TX.Essential Job Duties and Responsibilities• Physically and remotely troubleshoot video conference rooms and the deployed technology inside the buildout.• Provide on-site and remote video conference support for internal and external eBay audiences.• Actively monitor dashboards and monitoring systems for ecosystem.• Manage the team inbox and calendar along with the global team.• Manage the ticketing system and enter information into the event calendar.• Use critical thinking skills to diagnose, resolve and communicate difficult technical issues.• Partner with employees across the company to accomplish tasks in a timely and responsible manner.Requirements• 2-3 years of work experience in video conference technician roles.• Knowledge of enterprise video conferencing.• Experience with Zoom, Poly, Neat and Extron hardware and software.• Knowledge of Samsung and NEC commercial grade equipment a plus.• Basic experience with Microsoft Office Applications including Outlook, Word and Excel.• Excellent communication skills: verbal, written, and participating in working meetings• The ability to execute problem-framing, problem-solving and project management skills.• Must join and participate in weekly team meetings.• Willingness to be flexible and adapt to change in a global environment.• Ability to self-start and self-direct work.Will this candidate interface with IT and business teams? If so, which internal/external groups? CV Ops TechMeeting support daily 3- mins to 1hrGrowing site In Austin so working with deployment team to help with this busy siteInbox work- working on tickets and emails (catching up on tickets if no meetings are set in the morning)Monitoring dashboardsChecking in with EMEA- will have cross over with this teamWill need to physically troubleshoot in Zoom meeting, etc.80% remote 20% on site3-8 meeting supports a week give or takeEvents happen in Austin frequently- will be auditing rooms but supporting only a few in the office a week, most will be remoteRequired Skills (top 3 to 5/ non-negotiables):What you like to see on resumes? (nice to have)Some experience with AV or VC - fundamental understanding of this technology1.Hardware certifications- Zoom, Poly, Extron, Neat experience bility to interface with senior/upper management2.Software and hardware experienceExperience with Remote meeting support and auditing a few rooms at a time3.Experience in the corporate world- will interface with senior/upper managementbility to execute problem-framing, problem-solving and project management skills4.Disqualifiers or Dislikes on Resumes:Someone who will leave the job early - short term contracts every 3-6 monthsBig gaps in employmentEducation Requirement:Minimum 1-2 years of experienceNo cap on tenure- open to higher years of experienceDegree not required but relevant experience needed (AV/VC world)Required Testing:NASoftware Skills Required:NARequired Certifications:Zoom, Poly, Extron, Neat (nice to have)Preferred companies/industries:V (live events, etc.), Video Conferencing experience, Open to freelance and start upsCandidate Value Proposition:NA