Location: Vienna,VA, USA
Kadiak Job ID - 24200216KGS is seeking qualified candidates for our open positions, but we will only extend an offer of employment after a candidate applies through the link in our job posting. If you receive a job offer via email only and have not been interviewed by the KGS hiring manager, feel free to contact ...@koniag-gs.com to verify its validity.Kadiak LLC, a Koniag Government Services company, is seeking an experienced Engineer Application Support with a Top-Secret Clearance to support Kadiak and our government customer in Vienna, Virginia.We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.Essential Functions, Responsibilities & Duties may include, but are not limited to:Support custom mission-critical applications created for government client and used by stakeholders, both domestic and internationalMonitor and perform day-to-day basic system checks and troubleshoot all mission-critical applications to ensure they're available for end users.Interface directly with client regarding troubleshooting and resolving international partners' issues.Coordinate with Tier 1 (Service Desk) and developers if a major incident has occurred and resolve the issue in a timely manner.Identify manual processing deficiencies and institute automation techniques, which reduce manual labor and increase workflow efficiency.Maintain and monitor production systems alerts and provide triage support for priority-one (P1) and priority-two (P2) system outage.Analyze and determine priority to escalate failed jobs in the shortest possible time resolution to deliver a regular production cycle without delay.Manage on-call support roster.Provide support over the weekend for planned and unplanned outages.Coordinate responses to user requests for assistance.Support testing to partner requests for assistance.Collaboration with Developer Team on research and implement solutions between usability and performance needs.Perform log analysis to identity production issues and resolve them to minimize business impact.Work Experience, Knowledge, Skills & Abilities:3+ years related experienceBachelor's degree in related fieldExcellent customer service skills, proactive in resolving issues and ability to learn complex applicationsLinux, Java and SQL background is preferable but not requiredWorking Environment & ConditionsThis job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress. The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.Our Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at ...@koniag-gs.com or by calling 703-###-#### to request accommodations.Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352