Application Support Senior AnalystNYC, NY (3 days onsite - Hybrid)12 monthsWeb Cam Interview W2 Only MUST HAVE: FIS GMI, AS/400 and System 36/RPGLE, Strong SQL knowledge and query writing, ITRS, ServiceNow Job Summary:
- The FIS GMI product is a comprehensive, multi-currency, multi-asset class platform designed to support the middle and back-office operations of financial institutions, including banks, hedge funds, asset managers, and trading firms.
- It provides integrated processing, accounting, and reporting capabilities across a range of financial instruments, including equities, fixed income, foreign exchange, derivatives, and commodities.
- The role requires good analytical and troubleshooting skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required.
Key Responsibilities:
- Providing technical support to the GMI users, including troubleshooting issues, answering questions, and resolving problems
- Configuring and maintaining the GMI system, including testing and implementing system changes and updates
- Collaborating with other teams and departments, such as development, testing, and project management, to ensure effective system operation and support
- Monitoring system performance and identifying opportunities for improvement or optimization
- Developing and maintaining system documentation, including procedures and user guides
- Participating in system testing, validation, and implementation projects
- Providing training and support to GMI users, including new employee onboarding and ongoing training and development.
- Provide technical solutions and liaise with the Operations business during critical production outages while managing the remediation tasks following these outages to avoid repeat failures.
- Work with the Development and Release teams to ensure robust software implementations.
- Create innovative solutions and proactive approaches to optimizing processes
- Effectively communicate issues and status updates with business users, second level support, and development teams
Qualifications:
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues
- Experience in Production support or software development for 5-8 years, preferably in fintech industry
- Experience in ITIL would be beneficial
- Experience in a demanding environment, working to strict deadlines
- Experience in a service-based environment would be beneficial
- Experience in analyzing and solving problems
- GMI, AS/400 and System 36/RPGLE.
- Strong SQL knowledge and query writing
- ITRS, ServiceNow
- Nice to have: Python, Perl, and or Scripting skills
Additional Requirements:
- Ability to communicate well at all levels
- Strong organizational skills
- Self-motivating
- Ability to work in a team environment
- Ability to learn new skills quickly with little supervision
- Possess strong communication skills, in both verbal and written format.
- Well organized and able to multi-task.
- Planning, delegation, multi-tasking, and prioritization skills.
- Team-oriented with a collegial approach to addressing challenges.
- Will be a highly motivated, strong performer with a proven ability to manage remote vendor teams to full effectiveness.
- Willingness and proactivity to take ownership of issues and see them through to resolution.
- Desire, and proven ability, to constantly improve technical environments and platforms.
- Must have strong attention to detail and not be willing to settle for a job half done.
- Be flexible to react to situations within the production support environment.