APPLICATION SUPPORT SPECIALIST
: Job Details :

**Application Support Specialist**

* - IT/Software Development

* Armada, MI, USA

* Hourly

* Full Time

* *Health, Dental and Vision Benefits, Life Insurance, Paid Time Off, Paid Holidays, 401k with Employer Match, Short-term Disability, Long-term Disability, Critical Illness Insurance, Accident Insurance*

If you answered yes to any of the questions above, then we need you as our Application Support Specialist! See the details of the position below.

**Job Description**

Our Application Support Specialist is a critical contributorto our entire company. This position requires exceptional ability to assess needs, define requirements, manage tasks and prioritize work. Excellent verbal and written communication skills are required. The most important quality is a get it done work ethic. There is a family dynamic at TPG, Inc. that extends to the customer, as we strive to give them the highest quality service.

Here are some examples of the actual work your day would include.

**Application Support**

* Provide direct employee application support for the following software applications: SalesPad, ShipCenter, DataCollection, Dynamics GP and the Microsoft Office 365 suite of products

* Analyze, test and troubleshoot application related issues and implement new software and product releases

* Perform initial triage on all new application issues

* Interface with 3rd party vendors for technical support and fixes

* Develop standard operating procedures for common technical issues

* Prioritize helpdesk functions to minimize customer impact

* Consult on automating processes as well as creating documentation and instructions

* Maintain IT department technical documentation and support ticket system

* Research and resolve inquiries in a professional, timely and accurate manner

* Identify faults, issues and recommend appropriate paths to resolution as appropriate

* Write, edit and proofread technical documentation, user manuals and training manuals

**Job Requirements**

To be successful in this role, you need to have a certain amount of knowledge, skills and experience:

* At least 1 year in application support

* Minimum of 1 year working with SQL database

* Experience creating support documentation a must

* Provide excellent customer service and support

* Exceptional organization and coordination skill sets

This position requires manual dexterity for typing, sitting at a desk and looking at a computer screen for long periods of time. In addition, portions of the position may include shadowing of other departments that may require physical activity including lifting 25-35 pounds and standing for long periods of time.

We need an Application Support Specialist that has a positive attitude and the words can't and impossible are not a part of your vocabulary.

**Availability**

You must be available to work between the hours of 7am and 6pm Monday Friday with the occasional evening or Saturday for projects that must be done outside of normal business hours.

**Compensation**

This is a full-time hourly position hour with benefits. Benefits include:

* Blue Cross Blue Shield Healthcare

* Dental Insurance

* Vision Insurance

* Short-term Disability Insurance

* Long-term Disability Insurance

* Accident Insurance

* Critical Illness Insurance

* Life Insurance

* Paid Time Off

* Holiday pay

* 401k with employer 4% match and year-end profit sharing

* Referral program with opportunities to earn $1,000 per referral

**Company Overview**

TPG, Inc. is a growing company with over 140 employees. We are a manufacturing company for pond, lake and water garden supplies with customers in all 50 states servicing both wholesale and end-users. We have customers with large ponds used for swimming, fishing and ice skating and customers with decorative water gardens containing Koi, waterfalls, and plants. Our mission is to be a group of passionate, knowledgeable pond people helping the world enjoy ponds. We offer innovative, proven solutions delivered with a commitment to complete satisfaction... guaranteed.

TPG, Inc. is not just a team, we're a tribe. A tribe is more like a family and is ongoing. We have fun, pursue our goals together and feed on each other to grow. Becoming part of TPG, Inc. means more than getting a job it's a career move. We will give you the support you need to grow with us.

**Company Divisions**

TPG, Inc. encompasses a family of businesses to support customers in all pond aspects.

Airmax, Inc. business-to-business and manufacturing.

The Pond Guy, Inc. direct-to-consumer.

The Pond Guy, Inc. local services division.

**How To Apply For Position**

Step 1: Submit Resume.

Step 2: If selected for further review, you will receive a request to take a ten-minute survey. Please complete the survey within three days of receipt.

Step 3: If selected for further review, you will be contacted for an interview.

The Pond Guy, Inc. prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug/toxins test and background check.

Reference: 700000_702_Application Support Specialist

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