Application Support Specialist
: Job Details :

RESPONSIBILITIES

• Respond to and resolve technological issues for court staff (including judges and judicial staff)
• Learn the MiFILE application and other Court specific line of business technologies including audio visual/recording equipment, with the aim of supporting business users and the public in their day-to-day use of systems
• Interface with County IT team on incidents and problems that need higher level technical support

REQUIREMENTS

• 3-5 years experience with application support of user communities
• Excel at customer service and dealing with the end users
• Good experience with setting up and troubleshooting A/V equipment
• Proven ability to learn new applications with a preference of document management and workflow

WORK ENVIRONMENT

• Position will be on-site 5 days a week at the District Court in Rochester Hills, as the primary function of the role is to support District Courts staff with their technology needs while Court is in session
• Background check is required