Location: Brooklyn,NY, USA
**Application Support Specialist (Remote)**
Support Florham Park, New Jersey Minimum Experience **Entry-level** Datacor is a leading provider of ERP & CRM software for the process manufacturing and chemical distribution industries that helps professionals maximize productivity, use data as a competitive advantage and drive smarter business growth. By serving as a partner in business improvement, we help modern businesses optimize operations and better serve their customers. Application Support Representatives work with users to identify and resolve issues related to the software.
*Duties/Responsibilities:*
* Provide support and guidance to users to resolve problems related to Datacor ERP.
* Communicate with users via phone and email to identify user issues and determine what steps have already been taken to resolve the issue.
* Apply knowledge of software to identify and assist users in identifying and correcting issues.
* Maintain logs of support services provided in the ticketing system
* Work on projects as assigned (e.g. form design and report changes)
* Identify trends in root causes to help create knowledge base articles
*Qualifications:*
4 Year College degree, business administration, accounting, computer science, mathematics, engineering preferred
Excellent verbal and written communication skills
Customer Service experience preferred
Software support experience
Datacor ERP experience a plus
Strong analytical and problem-solving skills
Strong organizational skills
Good time management
Proficient with Microsoft Office Suite
Location Florham Park, New Jersey Minimum Experience Entry-level