Salary: See Position Description Location : Cumming, GA Job Type: Full-time Job Number: 03184 Department: Information Systems and Technology Opening Date: 10/04/2024 Closing Date: 11/4/2024 11:59 PM Eastern Position Information The purpose of this classification is tosupport software applications, business processes, and users in the government sector. This highly technical position supports all aspects of software administration & configuration of assigned software applications, technical interfaces, and builds scripts and reports. Performs business analysis of data and business processes ensuring the applications provide the most value to the county, recommends solutions to meet business requirements, and delivers on projects. This position is for Software Application Administration, not network, desktop or server administration. A candidate with experience administering, configuring, and supporting software applications related to financial management, community development, permitting, planning and land management, business licensing, appraisal and tax, courts and justice, or water department operations is necessary. Past working experience with products such as Tyler Munis, EnerGov, iasWorld, Odyssey or water applications such as Cogsdale, CityWorks is highly desired. Other applications will be assigned on an as need basis. This is a Hybrid position working remotely and onsite . This position is part of the Applications Specialist and Administrator series; depending on prior experience/training and certifications the department reserves the right to hire candidates and promote accordingly. The Forsyth County Information Systems and Technology Department has approved the following promotional track ladder (with position minimum requirements) effective September 1, 2023 :Applications Specialist - Exempt, starting at $51,041.00/yr. High school diploma or GED; supplemented by college level course work or vocational training in computer science, information systems, applications management or related field, supplemented by two (2) years of previous work experience and/or training that includes data analysis, application administration, systems administration and network administration or any equivalent combination of education, training experience which provides the requisite knowledge, skills, and abilities for this entry level position. Applications Administrator - Exempt, starting at $68,046.00/yr. Bachelor's Degree from an accredited college or university in Computer Science, Information Systems, Business Administration or a related field, supplemented by four (4) years previous experience involving application administration, data management, or software systems, SQL, Crystal or SSRS reporting or any equivalent combination of education, training which provides the requisite knowledge, skills, and abilities for this job. Applications Administrator, Sr. - Exempt, starting at $72,654.00/yr. Bachelor's Degree from an accredited college or university in Computer Science, Information Systems, Business Administration, or closely related field; supplemented by five (5) years previous experience involving application administration, data analysis, process automation, query scripting, programming and SQL, Crystal or SSRS reporting or any equivalent combination of education, training which provides the requisite knowledge, skills, and abilities for this job. Job Summary The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Management of assigned software applications; follows procedures and processes to ensure accuracy and integrity of applications and data; ensures compliance with all applicable laws, regulations, standards, policies, and procedures; initiates any actions necessary to correct deviations or violation, confers with staff members, assists with routine problems. Monitors software applications and maintains system/application documentation. Builds system user profiles, privileges, and security parameters; sets up users on server as authorized on server domain; software installation for new users; implements security access for authorized users; changes passwords and/or removes user accessibility as appropriate; implements system security measures and ensures integrity of system data. Understands data, and utilizes this data to write various queries, reports, dashboards, to enable business processes and decision making. As part of the Application team will write user test plans, conduct user acceptance testing, and resolve issues associated with standard configurations, workflows, and end user functions. Provides Help Desk support to application users, to include receiving service requests, troubleshooting and resolving problems, providing training, interacts with end users; documents problem resolution for future reference; provides status reports of trouble calls to appropriate individuals. Ensures SLA are met. Communicates with supervisor, employees, technology staff members, County departments, users, user groups, vendors, manufacturer representatives, state/federal agencies, the public, outside agencies, and other individuals as needed to perform work activities, review status of work, exchange information, or resolve problems. Maintain current knowledge of relevant technologies and business processes. Provides Tier 2 level support and on on-call support. ADDITIONAL FUNCTIONS Provides assistance to other employees or departments as needed. Performs other related duties as required. BENEFITS PROVIDED BY FORSYTH COUNTY TO FULL-TIME EMPLOYEES:Personal Leave Accrual Personal leave shall be accrued as follows: 0 - 4 Years - 20 days per year - 6.16 hours per pay period 5 - 14 Years - 25 days per year - 7.70 hours per pay period 15+Years - 30 days per year - 9.24 hours per pay period Observed Holidays New Year's Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving (2), and Christmas (2). Medical Insurance The Forsyth County Board of Commissioners offers employees a choice of two medical plans offered by Aetna and a plan offered by Kaiser Permanente.
- Aetna Choice POS II - $2000 Individual Deductible (Basic Plan)
- Aetna Choice POS II - $1000 Individual Deductible (Plus Plan)
- Kaiser Permanente HMO- $0 Individual Deductible
Dental Insurance The Forsyth County Board of Commissioners offers two dental plans from Delta Dental:
- Base $1,000 Plan
- Buy-Up $1,500 Plan
Vision Insurance The vision plan offered by Forsyth County Board of Commissioners is administered by Aetna and will offer office visit copays for exams, as well as copays for lenses, frames, and contacts. Basic Life & AD&D Insurance The Forsyth County Board of Commissioners recognizes the importance of basic life insurance for all of its employees. The Board provides term life insurance and accidental death and dismemberment (AD&D) protection for each full-time employee. This is a County-paid benefit. Disability Insurance - Short Term and Long Term 100% paid by Forsyth County. Eligibility begins date of hire. Short Term Disability - 60% of weekly earnings to a maximum of $1,000.00 a week. Eligibility begins 14 days after an accident or sickness and has a benefit period of 24 weeks. Long Term Disability - 60% of monthly earnings to a maximum of $5,000.00 a month. Eligibility begins at 26 weeks to coordinate with the end of Short Term benefits and continues 24 months (Own Occupation). Additional Life Insurance and AD&D Rates vary based on amount of coverage selected. Additional life insurance may be purchased for employee, spouse, and children. Retirement Plan (401K) Fully vested at five years of employment - 20% graduated vesting annually. Eligible to begin contributions immediately upon hire. Six Months through One Year of County Service Forsyth County matches your contributions, dollar for dollar, up to 5% of your pay. That's a 100% return on the first 5% of pay you save. Years One through Five Forsyth County seeds your account with 5% of your pay each year, and matches 100% of what you contribute, up to 5% of your pay. Years 5 through 10 The County continues its automatic seed contribution of 5% of pay, matches up to the first 5% of pay that you contribute, then adds a 50% match up to the next 5%. After 10 Years of Service You continue to receive a 100% County match on the first 5% of pay you contribute, and 50% on the next 5% of pay you save. But now, the automatic contribution the County makes to seed your account each year increases to 7.5% of your pay. 01 Do you have a Bachelor's degree in Computer Science, Information Systems, or closely related field?
02 How many years of previous experience do you have involving application administration, data management, or software systems, SQL, Crystal or SSRS reporting?
- No prior experience
- 1-2 years
- 3-4 years
- 5 years or more
03 Do you have prior experience supporting, administering, or using software applications involved in business processes such as financial, planning and community development, business license, permitting, tax, courts, or water department operations?
Required Question