POSITION PURPOSE The Applications Engineer is responsible for providing timely and knowledgeable technical solutions as well as accurate and profitable product customization quotes to BAC Sales Channels to enhance their ability to sell BAC products. KNOWLEDGE & SKILLS
- Bachelor of Science Degree in Engineering
- Strong mechanical and technical aptitude in order to develop an in-depth knowledge of BAC's extensive product offering
- Requires excellent written communication and phone skills, flexibility in handling a wide range of tasks, attention to detail, and effective interpersonal and presentation skills
- Proficient in the use of office software programs including Word, Excel, PowerPoint, SAP.
- Strong team player orientation required to provide customer satisfaction in a dynamic environment, with a customer-focused (internal and external), can-do , professional demeanor, and sense of urgency
- Ability to resolve complex problems accurately and in a timely manner
- Strong attention to detail, and customer solution focused
- Requires excellent written communication and phone skills, flexibility in handling a wide range of tasks, and effective interpersonal and presentation skills
- Datacenter design/operational experience is a plus
NATURE & SCOPE Reporting to the Global Application Manager, provides technical applications support and customized quotes to BAC Sales Channels worldwide through oral and written communication, in a timely and accurate fashion. This position will have interaction with all levels of Corporate Headquarters and the North American manufacturing plants. PRINCIPAL ACCOUNTABILITIES
- Provide BAC Representatives with equipment selections, competitive product strategy, and systems knowledge
- Provide technical applications support and customization quotes to BAC Representatives worldwide through oral and written communication in a timely and accurate fashion
- Assist Warranty Services and end users in troubleshooting problems with installed equipment
- Interact with all departments at BAC (Marketing, Customer Service, Manufacturing, Engineering, Warranty Services, Sales, Credit) to support quotations and orders
- Organize data and tools to improve the Product Applications process - Work with Engineering and Customer Service to improve order flow and processing of product customizations
- Commissioning support for new installations
ADDITIONAL RESPONSIBILITIES
- Prepare and present technical presentations and training to department team members, or sales representatives, as required
- Occasional travel to plants, representative offices or job sites visits to inspect installations, gather competitive information and give technical presentations to customers
- Become technical expert and support resource for immersion cooling
- Direct communication and co-ordination between consultants, end users and internal sales teams
TRAVEL
- To develop and manage opportunities, regular travel is required to representative offices, consulting engineer offices, project sites, manufacturing facilities, etc.
- Travel up to 15%
WORKING CONDITIONS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and walk up to 20% of the time.Working conditions include those of an office and plant environment. This is a normal manufacturing environment, with normal hazards associated with metal working equipment. This position requires occasional lifting of up to 30 lbs, and travel up to 15% of the time. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)