Job Type Full-time Description Process Insights, Inc. (PI) is a fast growing, innovative global company, focused on differentiated analytical solutions and technologies used in critical-mission applications in chemical, industrial, semiconductor, environmental, clean energy, life sciences, agriculture, food & beverage and other continuous process industries. Our products provide differentiated solutions across a diverse range of applications ensuring safe operation, quality output, efficiency and productivity improvements, and reduced disruptions and downtime; all while managing increasing regulatory complexity and cost in industrial processes. Our global portfolio of trusted technologies is known for consistency, reliability, repeatability, and performance that adds exponential value to our end-user's applications and processes. Our exceptional aftermarket services and support are a crucial component to our continued success and ultimate customer intimacy. We currently have an opening for an Applications Specialist for our total sulfur (ATOM)and Water Quality Analyzers (LAR) products within Process Insights. This position will be based at our operating site in Houston, TX and will report into the Applications Manager & Senior Scientist. The future of this role may result in expanded opportunities across multiple product lines. The position of Applications Specialist will provide professional technical communication and support to the Company's Sales and Field Service Team, as well as interact directly with customers. The Application Specialist is responsible for application review, development, and validation, ensuring that we deliver high-performance analyzers to meet a variety of diverse customer applications. Duties and Responsibilities:Technical Support and Application Development:
- Support Process Insights Teams worldwide with Application solutions
- Provide Application Support to existing customers and PI resources
- Phone/email applications support
- Stream Evaluations
- Future Application Development
- Site Visits (commissioning and emergency visits)
- Provide customer support post sale and pre-installation
- Software configuration
- Method optimization
- Factory and site acceptance testing
- Project management
- Configure and test software settings to ensure consistency with specific application requirements
- Conduct hands-on application research, testing, and validation in laboratory
- Contribute to internal and customer facing application documentation
Sales Support:
- Provide rapid and accurate technical, application support to Sales in diverse markets including Aerospace & Military; Agriculture, Food & Beverage; Chemical; Energy; Environmental; General Industrial; Hydrocarbon Processing; Lab & Research; Life Sciences; and Semiconductor
- Conduct Customer Stream/sample evaluations for our ATOM and LAR product lines
- Conduct Demonstrations/Technical Sales Presentations (at Customer Sites)
- Function as the go to expert for product selection and applications expertise for our global sales teams
- Conduct product training for internal sales team as well as manufacturers reps.
- Assist with in-field product and application training to new and existing representatives
- Adhere to corporate policies and procedures, health and safety policies, quality standards and laws, and legal standards
- Maintain consistent and professional attendance, punctuality, and personal appearance
- Develop personal skills and capability through on-going training, as provided by the Company or elsewhere subject to Company approval
Requirements Qualifying Attributes and Skills: •Bachelor's degree in Chemistry, Physics, Biology or Engineering •A minimum of three to five years in a technical field or equivalent total sulfur and water analyzer experience •Knowledge of analytical techniques, preferably industrial applications •Knowledge of Total Sulfur and Water (TOC, COD, BOD, TN, Toxicity) analysis •Knowledge of the Aerospace & Military; Agriculture, Food & Beverage; Chemical; Energy; Environmental; General Industrial; Hydrocarbon Processing; Lab & Research; Life Sciences; and Semiconductor Industries •Proficient with Microsoft PC based software •Well organized, self-directed team player •Ability to function in a self-motivated manner •Excellent communication skills, both written and verbal •Up to 50% travel per year •Valid driver's license required Process Insights Inc. is an equal opportunity employer with a generous compensation plan for permanent full-time employees: •Excellent earning potential with qualifying, performance-based annual bonuses •Health, Dental and Vision Benefits Plan •Elective Flexible Spending and Dependent Care Accounts •Elective Critical Care, Hospital Confinement, and Accident Coverage Plans •Life Insurance (1X), Short and Long-Term Disability •401(k) Retirement Savings Plan •Paid Holidays and Vacation