Aquatics Experience Lead
: Job Details :

At Diventures, where safety is our number one priority and fun is our number one goal, we are in the relationship business. The Aquatics Experience Lead contributes to the success of Diventures by consistently building and maintaining positive experiences and lasting relationships with our customers through high-touch, high-communication, personalizedcustomer service.The Aquatics Experience Lead provides day-to-day supervision of assigned aquatic programming including scheduling of Swim Teachers, Deck Managers, and Lifeguards. The Aquatics Experience Lead also provides positive customer experiences and interactions by greeting families, following up on absent students, and exhibiting knowledge of Diventures offerings and swim enrollment. The Aquatics Experience Lead may be responsible for executing the Swim Passport at their location.The Aquatics Experience Lead is the main point of contact for parents and families in-person, on the phone, and through email and must have a breadth and depth of knowledge of not only Diventures Swim programming but allDiventures programming and offerings. The Aquatics Experience Lead should have such an understand they are capable of training Swim Greeters, Swim Teachers, and Deck Managers.Key Attributes of the Successful Diventures Aquatics Experience Specialist•Attention to Detail•Problem Solver•Initiative•Problem Solver•Engaging•Time Management•Customer service mindset•Clear Communicator: In-person, Phone, and Email•Command•Leadership•OrganizedRequired Competencies•Diventures Way Training (position specific)•JackRabbit Training (position specific)•Active SSI Swim Teacher Certification for all levels•Deck Manager Certified•Lifeguard Certified•Certified Pool Operator•Swim Product Knowledge Training