As an Arcade Technician, your days will be active and varied installing, repairing and providing technical support for arcade games throughout the greater US. You'll have the opportunity to install and support the arcade industry's newest equipment with all travel related expenses and travel time paid. You'll be able to apply what you've mastered in an arcade setting and take those acquired skills to a broad array of clients including family entertainment centers, bowling centers, movie theatres and other entertainment venues. At Shaffer, our service technicians build a strong sense of camaraderie with each other and take great pride in everything they do.Arcade Technician Responsibilities:
- Installation and repair of equipment at arcade centers throughout the US
- Installation and configuration of card payment kiosks, POS terminals and card readers
- Troubleshooting, repairing and performing preventive maintenance on existing arcade equipment
- Provide post sale customer support and ongoing training
Normal work hours are M-F 8-5 PM, along with required overtimeAbility to travel up to a week, one to two times per month for the periodic installations across the U.S. (this is an estimate)Reporting office location preferred: Indianapolis, IN or Columbus, OH.Position Requirements
- 8-10 years Arcade industry experience with an associate degree or equivalent training in electronics or related field
- Strong communication skills including both verbal and written
- Strong electrical & mechanical aptitude
- Ability to troubleshoot equipment circuitry and mechanical assemblies
- Computer repair knowledge with basic networking skills
Physical Requirements
- Lifting an average of 50 pounds
- Twisting of body
- Constant stooping and bending/squatting
- Climbing ladders
- Unloading equipment
- Walking in and out of locations, as well as, in locations
Compensation, Benefits & Perks
- This is an hourly paid position; Ultimate pay rate will be determined based on prior experience with industry leading pay for the right candidate
- 100% paid travel expenses including airfare, car, hotel, meals and approved miscellaneous expenses incurred during travel
- Paid travel time
- Health & Wellness: Medical, Dental, and Vision plans to prioritize your well-being.
- Financial Security: Life insurance and 401(k) with 4% company match to secure your future as well as tools and access to advisors to secure your financial future
- Health Savings Account
- Company provided clothing and tools
- Cell phone reimbursement
- Paid holidays
- Generous PTO, accrues starting day one
- Paid Volunteer time
Why ShafferShaffer is a family-owned business that cares about its people and treats them like family. We are not a traditional private corporation. We embrace a fun culture that supports work-life balance. At Shaffer, we CARE. Our core values of Care, Attitude, Responsibility, and Excellence guide our company culture and are vital to our success. We hire, review, reward, and recognize our teammates based on these characteristics, so it's important that you share these values in order to be part of our team. Our employees are challenged with varied work experiences, whether in the office or out serving our customers and partners in the field.
- Average tenure is 8+ years
- Founded in 1929, Shaffer is a stable company and still growing
- The brand and company are known and respected
- New challenges everyday
- We provide opportunities for personal and professional growth
- Management encourages streamlined communication
- We care about our employees and use their feedback for continuous improvement
- We promote company alignment
- We promote a culture of accountability