Location: Mattoon,IL, USA
Innovative Staff Solutions is growing, and we are seeking a qualified Area Branch Manager to add to our internal team. This full-time position is based in our Mattoon and Effingham, IL branches with weekly travel between both locations. Ideal candidates will have impeccable customer service and communication skills, a positive attitude, and thrive in a fast-paced, people-centric environment. ISS believes in cultivating the skills of our team and offers growth potential to those desiring to advance their careers. This position is exclusively tailored for our internal team and does not involve placement with our partners. Being part of our internal team places you at the core of delivering top-notch services. Your role here is crucial in ensuring that our clients and flexible-to-hire employees receive nothing short of outstanding, five-star service. Join us on this thrilling journey toward achieving excellence! Responsibilities: •Occasional local travel to current and potential client locations for business relationship development. •Maintain communication with clients to ensure successful business development and to promote client and employee retention through excellent customer service. •Develop and implement an effective recruiting strategy to ensure the availability of qualified employees to meet current and anticipated needs. •Adhere to high ethical standards and regulations/applicable laws to ensure compliance (Worker's Compensation, Unemployment, Legal, WOTC, etc.). •Financial management of branch operations (budgeting, forecasting, monthly P&L review, credit and collections, etc.). •Develop a qualified staff by hiring, training and motivating employees according to established company guidelines to meet established goals. •Identify developmental/career opportunities to ensure staff retention. •Coach and counsel associates on behavioral and performance issues, document and take corrective action as necessary. •Conduct staff performance reviews and hold regular staff meetings. •Address customer and employee satisfaction issues promptly. •Network to improve the presence and reputation of the branch and company. Requirements: •4-year degree or equivalent experience. •Proficiency in Microsoft Office products. •Professional appearance and demeanor. •Detail oriented, organized and able to work efficiently despite interruptions. •Proven track record of excellent leadership, organizational and communication skills. •Adaptability, flexibility, and the ability to maintain effectiveness during change. •Highly dependable with the ability to work Monday-Friday from 8am-5pm with overtime hours as needed. Compensation & Benefits: Innovative Staff Solutions provides our employees with competitive wages based on qualifications and experience as well as a generous benefit package including: •Medical, Dental, Vision, Life Insurance and Disability •Employee Assistance Program •Paid Time Off/Paid Holidays •Referral Plan •Flexible Spending Account •401k with up to 4% company match •90-day structured training program •$24-28/hour About ISS:Innovative Staff Solutions is a family-owned, full-service, staffing company that has been in business for 30 years. Rooted in the commitment to provide 5-star customer service, ISS now operates more than 25 current locations throughout Illinois, Indiana, Kentucky, Wisconsin and Missouri. Innovative Staff Solutions is committed to giving back to the communities that we serve through charitable donations and giving of our time and effort. ISS employees are provided opportunities to participate in team outreach projects as well as guidance and recognition for individual contributions within their area. ISS is a dynamic organization lead by dedicated professionals that are committed to exceeding expectations and overcoming obstacles. Its foundation is based on 5 pillars: People, Integrity, Innovation, Service, and Teamwork. With unparalleled skill and expertise in the industry, ISS is committed to constantly improving the experience for its customers and employees alike. EEO Statement: Innovative Staff Solutions is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and need.