Area General Manager
: Job Details :

Job Title: Area General Manager

Company: Highway West Vacations

Location: Central Coast, California

Status: Full-Time, Exempt

Base Salary: $125,000 per year, based on experience and qualifications.

Benefits:

We offer a competitive compensation package with Company paid employee only health insurance, vacation and sick time, Company paid holidays, life insurance, and employee discounts!

Overview: The Area General Manager is responsible for overseeing the overall operations, sales, and marketing initiatives across multiple properties within the Central Coast of California. This leadership role requires a strategic focus on enhancing revenue streams, optimizing guest experiences, and ensuring operational excellence, all while fostering a positive work environment for team members.

Key Responsibilities:

• Operational Leadership:
  • Oversee day-to-day operations of multiple properties, ensuring adherence to company standards and policies.
  • Implement and maintain effective operational procedures that enhance efficiency, productivity, and guest satisfaction.
  • Collaborate with property managers to ensure that all locations meet financial and operational goals.
  • Ensure compliance with local, state, and federal regulations, including health and safety standards.
• Revenue Management:
  • Monitor and optimize pricing strategies to maximize occupancy and revenue through collaboration with revenue management team.
  • Utilize data and analytics to forecast demand and adjust sales strategies accordingly.
  • Identify new revenue streams and implement initiatives to increase profitability.
• Sales and Marketing Strategy:
  • Build and nurture relationships with local organizations, businesses, and community leaders to promote the properties as integral parts of the community.
  • Organize and participate in community events, sponsorships, and collaborations that align with the company's brand and values.
  • Leverage social media, local media, and grassroots marketing efforts to increase property visibility and attract both local residents and tourists.
  • Work closely with the corporate sales & marketing team to ensure community-based initiatives are integrated with overall brand strategies.
• Team Leadership and Development:
  • Lead, mentor, and develop a team of property managers and support staff.
  • Foster a culture of collaboration, accountability, and continuous improvement.
  • Ensure that all team members are trained and equipped to deliver exceptional guest experiences.
  • Conduct regular performance reviews and provide feedback to help team members grow in their roles.
• Guest Experience:
  • Champion a guest-first culture, ensuring that all properties deliver outstanding service and memorable experiences.
  • Address and resolve guest complaints or issues in a timely and professional manner.
  • Implement initiatives to enhance guest satisfaction and loyalty.
• Financial Management:
  • Prepare and manage budgets, ensuring that financial targets are met.
  • Monitor financial performance and implement corrective actions as needed.
  • Oversee purchasing, cost control, and inventory management to optimize profitability.
• Community and Stakeholder Engagement:
  • Build and maintain strong relationships with local communities, business partners, and stakeholders.
  • Represent Highway West Vacations in community events and industry associations.
  • Collaborate with local tourism boards and other organizations to promote the region as a destination.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
• Minimum of 7-10 years of experience in hospitality management, with a strong emphasis on operations, sales, and marketing.
• Proven track record of managing multiple properties or large-scale operations in the hospitality industry.
• Strong leadership skills with the ability to inspire and motivate a diverse team.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to analyze data, identify trends, and make informed business decisions.
• Proficient in using hospitality management software, CRM systems, and digital marketing tools.
• In-depth knowledge of the Central Coast California market is a plus.

HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.