Novo Building Products is one of the largest millwork distribution companies in the United States and is currently looking for a highly motivated individual who thrives in a fast-paced environment for a full-time Area Manager position. This position will cover store locations around New York, Connecticut and New Jersey.About Novo Novo Building Products is an industry-leading manufacturer and distributor of stair parts, mouldings, doors, and specialty millwork, along with a variety of board products. Based in Zeeland, Michigan, Novo Building Products operates Ornamental Decorative Millwork, L.J. Smith Stair Systems, and Novo Direct.Just as our products are used to build something new and inspire others to make living spaces more beautiful, we endeavor to positively impact the people and communities we touch every day.POSITION SUMMARY: This position will primarily be responsible for supervising and evaluating the performance of ASMs, Account Stockers and Part Time Account Stockers for the purpose of maximizing the performance with NOVO's National Accounts customers. Additionally, the basic function of the NHC portion of this position is the maintenance of existing National Home Center accounts, including merchandising product within the stores, culling and writing credits for damaged or defective product, placing orders, controlling customer inventories for maximum turns with minimum stock-outs, answering customer questions and training customer employees on products and services.PRIMARY DUTIES AND ACTIVITIES:
- Takes the steps necessary to maximize Comp Sales & Turns for assigned customers and stores.
- Takes the steps necessary to maintain acceptable EBITDA performance.
- Hires, trains and manages the number of ASMs, Account Stockers and Part Time Account Stockers necessary to service assigned stores. Ensures their ability to meet sales and service standards, and provides them with the required product knowledge and understanding of Empire and its operations.
- Prepares and/or ensures performance appraisals are prepared and conducted for all assigned ASMs, Account Stockers and Part Time Account Stockers.
- Utilizes outside resources as necessary for the purpose of providing service functions for assigned stores.
- Manages and travels with ASMs, Account Stockers and Part Time Account Stockers for the purpose of monitoring and maintaining service standards. Service standards include: Cleanliness
- Culling standards and practices
- Point-of-purchase maintenance
- Plan-o-gram integrity and performance
- Customer relations and interaction
- Conducts store audits and takes the action necessary to correct deficiencies.
- Conducts competitive audits and coordinate competitive shop (via ASMs)
- Provides merchandising recommendations.
- Participates (as appropriate) in and/or coordinates the pursuit and development of new customers, sales growth strategies, maintenance of existing business, introduce and promote new products to existing and potential customers.
- Participates and/or assist with store set/reset activity as necessary.
- Coordinates customer sales/service with Customer Service Representatives.
- Completes administrative responsibilities, paperwork and reports properly and in a timely manner. Ensures the same is done by all assigned ASMs, Account Stockers and Part Time Account Stockers.
- Ensures proper handling by ASMs of incorrect product and returns.
- Participates and/or coordinates participation by ASMs in special events held by customers (i.e. Grand Openings, Contractor Nights, Product Knowledge Training, etc.).
- Provides management with feedback on market conditions in the field.
- Manages and approves all expenses. Ensures expenses are kept to reasonable levels.
- Facilitates the flow of information to and from the NHC Field Service group
- Travels to/visits all assigned stores on a regular/pre-determined call schedule.
- Maintains and improves relationships with customers and key store personnel.
- Maintains customer inventory and the appearance of Empire's product in the customer store by cleaning, culling, placing suggested orders, preparing returns and credits and making sure signs and literature are updated and in-place.
- Provides training and technical direction to store personnel on Empire products and services.
- Arranges for appropriate product returns and credits.
- Recommends modification of policies, practices and procedures which will enhance Empire's employee and customer relationships as well as sales objectives and profitability.
- Researches and analyzes Comp Sales and Turns performance when requested.
- Demonstrates high standards of conduct, professionalism, courtesy, ethics, and can do attitude when representing Empire.
- Analyzes performance, product mix, and new product opportunities of existing or potential customers; recommend changes within existing accounts when appropriate.
- Makes sure customer on-hand counts are accurate and notify customer of changes needed in their inventory systems.
- Completes all administrative requirements for orders and other paperwork and reports
- Performs Comp Shops as needed and/or requested.
- Attains Comp Sales and Turns objectives.
- Ensures products are stocked in a timely manner and assist with stocking of weekly orders as needed.
- Advises customers of new Empire products or services.
POSITION REQUIREMENTS:
- A valid un-restricted (other than for vision correction) drivers license.
- Evidence of current and on-going vehicle insurance coverage.
- Good organizational, analytical, communication and interpersonal skills.
- Self-motivation and self direction.
- Experience in the building products/materials industry
- Product knowledge
- Computer skills including acceptable proficiency with Microsoft Excel and Word
- A college degree is desirable, but not required
Preferred Qualifications
- Training in construction and/or inventory analysis.
- Bachelor's degree in related field
- Customer focus - willingness to go above and beyond.
- Prior field service experience or big box retail experience.
Travel Requirements
- Ability for overnight or daily travel to stores within a geographic location.
- Regional Travel: 80%
- Overnight Travel: 30 - 40%
Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- 60%: Standing, walking, bending or twisting
- 40%: Lifting 5-25 lbs.
- 20%: Lifting 35-50 lbs.
- 10%: Lifting 100 lbs. and over (with assistance)
- Pushing/pulling up to 25 lbs. - 40%
Why Work with Us? We offer competitive wages, shift premium, and benefits. Benefits include a clean work environment, medical, dental, vision, life insurance, short-term disability, long-term disability, employee assistance program, Paid Time Off (PTO), 401k program with employer match. We have a dynamic culture with our team members who are encouraged to contribute, change, grow and get rewarded accordingly. If you're passionate about contributing to a great team, we would love to hear from you!For more information please visit our website at: www.novobp.com NOVO Building Products is an Equal Employment Opportunity employer M/F/D/V #fsEG