The Area Manager is responsible for the operations of an assigned portfolio. The focus will be on achieving organization objectives, compliance with affordable housing guidelines, and providing financial oversight of an assigned portfolio. Emphasis on maintaining the physical asset, providing a quality living environment for residents, and establishing a positive, productive working relationship with staff members. The Area Manager ensures all property management personnel are fully supported, trained, and adhering to SRO Housing Corporation's operational and compliance procedures. The position requires supervisory responsibility for Area Managers in the assigned portfolio with indirect oversight of janitorial and maintenance on-site team members.
Operations
- Oversee overall operations of assigned portfolio.
- Ensure housing compliance at each property is maintained with all applicable regulatory, federal, and state agency requirements.
- Provide financial oversight of the properties, including drafting operating budgets, 5-year capital improvement plans, and monitoring monthly financials to assess performance against budgets.
- Conduct quarterly variance analysis on time. Understand property specific and portfolio wide trends.
- Oversee revenue collection in assigned portfolio including delinquency follow up to ensure rent is being collected, monitor collections to address balances at move-out, and follow up on loss of subsidy/abatement concerns.
- Uphold rent growth in the portfolio. Work with Compliance to ensure rent increases and gross rent changes occur annually.
- Work in conjunction with the Director of Property Management to recommend, develop, and implement policies/procedures related to property management operations.
- Maintain high occupancy levels at each property through effective team motivation, keeping informed of vacancy conditions. Set goals for the onsite team.
- Monitor and minimize vacancies.
- Verify compliance with lease files, accurate completion of applications, income verifications, asset verifications, and other related paperwork.
- Support quality control by ensuring property staff is accurately recording all transactions immediately in Yardi including move-ins, move-outs, and recertifications.
- Monitor unit turn process on vacancies.
- Monitor annual recertifications, ensure timely completion 30-Days before effective date.
- Direct sites to perform annual unit inspections 60-90 days after effective date of annual recertification and repair deficiencies in a timely manner.
- Oversee preparation of audits and physical inspections.
- Resolve all findings.
- Monitor expenses in portfolio.
- Respond to resident complaints in a timely manner and provide problem resolutions. Uphold SRO Housing's grievance policy.
- Ensure sites respond to all reasonable accommodations timely and in accordance with SRO Housing's policy.
- Oversee Risk Management procedures for the portfolio, monitoring incidents and potential claims.
- Serve as representative for all court proceedings including evictions and small claims cases.
- Evaluate and give direction during maintenance emergency situations.
- Ensure all sites are clean, well maintained, with no health/safety issues, and immediately address risk management concerns.
- Support portfolio when positions are vacant.
- Ensure staff members participate in company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.
- Develop and implement training programs for new hires and existing employees to follow operational requirements.
Qualifications
- Bachelor's Degree in Business or related field or 10 years of relevant experience in multifamily residential property management highly preferred.
- Computer proficiency with MS Office Programs, Yardi Voyager.
- Specific knowledge of affordable regulations, Tax Credit, HUD, LAHD, HCD, CDLAC.
- 3+ years Area/Community Manager experience.
- Previous experience must include responsibilities for operations, budgets, move-in process, recertification, and inspections.
- Collaborative, values-based leader who has a proven track record of achieving results.
- Commitment to excellent customer service; ability to demonstrate empathy and compassion in decision-making and communications.
- Demonstrated leadership skills, supervisory experience and successful at building cohesive teams within small- to medium-sized departments.
- Capacity to respect, understand and positively engage persons of other cultures and backgrounds.
Job Type: Full-time
Pay: $62,400.00 - $65,000.00 per year
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule
- 8 hour shift
- Monday to Friday
Work Location: In person
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