We started Van Leeuwen Ice Cream in a yellow truck on the streets of NYC in 2008 with a mission to make good ice cream that makes you feel good.Nowadays, people can spend so much time on what's healthy they don't stop to consider what's healthy. As far as we're concerned, happiness is healthiness. We strive to ensure every scoop, store and employee feels and creates one community to contribute to the overall brand.Van Leeuwen Ice Cream is hiring full-time Retail Area Managers to join us in our existing or upcoming markets across the U.S. This is a great opportunity for an experienced individual to work with the growing team at Van Leeuwen Ice Cream as the company embarks on its next stage of expansion nationwide. The ideal candidate is someone who is passionate about people leadership and development, thrives in a fast paced high volume setting, is intrinsically motivated and loves operating with strong attention to detail (and loves ice cream!). Our Area Managers report directly to either a Regional Manager or our EVP of Retail Operations and will oversee Multi-Unit General Managers and Store Leads who oversee our Brick and Mortar locations in a set market. The Area Manager's primary responsibility will be to oversee the Store team's development, operational excellence, and guest experience while upholding the Van Leeuwen culture. The Area Manager will be responsible for retail team performance and happiness, guest experience, store performance both financially and operationally, schedule approval and labor, high-level payroll functions, quality of product, and maintaining all food safety within each location. At Van Leeuwen we put pride in how we show up as Leaders. It is our expectation that every HQ team member exemplifies our Leadership Competencies throughout all aspects of their role. Our Leadership Competencies show up in our everyday work and are also the principals that we use to guide feedback and goal setting during our mid-year and annual review processes.
- Bring good vibes and good energy in everything we do
- Prioritize the biggest value drivers
- Lead through the why
- Continuously improve through the development of people
- Embrace new ideas and innovation
JOB RESPONSIBILITIES
- Train, coach, lead and provide support to General Manager's to achieve store metrics
- Ensure successful rollout of new products, systems, practices and policies
- Communicate regularly with team members
- Work with HR to ensure all company policies are being followed
- Oversee staffing efforts with HR Analyze General Manager or Store Lead performance and provide feedback, guidance, training and encouragement
- Provide operational solutions to issues that arise in the stores
- Assist in monitoring overall customer experience
- Confirm General Manager's are prepared for health department inspections
- Spend regular time in stores in order to fine-tune processes and operational excellence
- Assume leadership role in stores where an GM is not present
JOB REQUIREMENTS
- Bachelor's Degree preferred
- Must have appropriate food safety certification based on market of employment
- 4 to 5+ years of experience in a QSR District Manager position required
- Must be located in or open to relocation to NY, NJ, CT, MA, TX, DC, VA, PA, CA, CO, GA, FL, or NC
- Excellent communication and problem-solving skills
- Excellent organizational skills
- Flexible availability to accommodate store needs during hours of operation
- Has experience opening new stores/markets
- Ability to train and coach team members of all levels
- Ability to multitask
- Able to push/pull 50 lbs of weight
- Able to stand for prolonged periods of time
- Able to repeatedly bend ove
PERKS + BENEFITS
- Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide)
- Medical, Dental + Vision Insurance with 70% Employer Contribution
- 401k with up to 4% Employer Match
- Cell Phone Reimbursement Plan
- Wellness Reimbursement Plan
- Paid Employee Sabbatical after 4 years of Employment
- Paid Time Off - 3 Weeks / 120 Hours Total
- Paid Sick Time
Van Leeuwen Ice Cream is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. Van Leeuwen Ice Cream complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held.Salary Range$100,000-$120,000 USDHere at Van Leeuwen, Good Ice Cream Is For Everyone! As an equal opportunity employer, we strive to foster a welcoming, diverse environment for every employee and customer. We pride ourselves on the creativity that goes into our ice cream and is built in our stores (by YOU) that help us meet our missions and values.