Flagship is seeking an experienced Area Operations Manager to run multiple sites in Central Florida for our Janitorial division.
As a representative for our company, you will take ownership of accounts and grow them to their full potential. Duties will vary from assisting with customer inquiries to managing employees' onsite to helping maintain long-term customer relationships.
*Will require travel to sites around Orlando/Tampa/Central Florida.
Benefits:
- 401 K w/ Match
- 3 weeks vacation
- Sick time and Personal Time Off
Essential Functions
- Manages the day-to-day operations of the field crews in their performance of contractual and extracontractual work.
- Ensures the inventory of supplies, materials, and equipment is adequate to meet current and foreseeable requirements.
- Collaborates with the Director of Operations to develop and implement plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives of the company.
- Motivates and leads a high-performance team; attracts, recruits and retains required members of the team not currently in place; provides mentoring.
- Fosters a success-oriented, accountable environment within the company.
- Work closely with the Director of Operations to accomplish the goals and objectives.
- Manages policy in the areas of quality, cost reduction, complete and on-time delivery, safety, customer satisfaction, employee relations, visual controls and performance measures.
- Reviews analyses of activities, costs, operations, and forecast data to determine progress toward stated goals and objectives.
- Oversees key projects, processes and performance reports, data and analysis. (Overtime reports etc.)
- Supervise management of in-house and outside personnel.
- Conducts regular training sessions for employees on job procedures and safety.
- Ensures all supplies, materials, and work performed meets the quality standards set by the company.
- Conducts job-site visits/inspections as necessary to ensure company quality standards are maintained.
- Maintains the operating condition and security of all tools and equipment owned, leased, or rented by the company and under his/her control.
- Meets with the customer, in person or by telephone, on a regular basis to ensure the customer's needs are being met, and to solicit additional work outside the contract.
- Any other related duty as directed by the Director of Operations.
Knowledge and Skills
- Must have excellent internal and external customer service skills
- Ability to work well with others and motivate people
- Bi-lingual English/Spanish preferred
- Industry knowledge in Janitorial
- Proficiency with Microsoft Office on a Windows PC
- Ability to master proprietary software used in business operations
- Strong understanding of current best practices and processes with a real world understanding of how to integrate for bottom line operating results
- Ability to adjust to a fluctuating operations volume, and the pressures of a time sensitive delivery schedule
Education and Work Experience
- Prior management experience in a janitorial industry is required
- Experience working in fast paced environment