SummaryEnsures all customer issues are satisfactorily resolved by leading and coordinating the installation, repair, and servicing of equipment and machinery in field installations. Essential Job Duties
- Utilize the work order system to plan, assign, and direct work of Field Technicians.
- Ensure accurate and timely reporting of customer account activities.
- Handle service contracts, direct support services and warranty issues.
- Maintain customer and business records of all local service activities.
- Resolve customer issues and equipment problems, utilizing engineering, manufacturing, and other teams as needed.
- Maintain service and installation manuals.
- Help define and achieve goals for the department.
- Conduct service department meetings.
- Ensure strict adherence to all company policies and procedures and government safety regulations.
- Oversee the scheduling and training of field service representatives to improve skills and abilities.
- Develop methods, guidelines, and policies to facilitate efficient service delivery.
- Handle accidents and develop plans to prevent reoccurrence.
- Assure service team follows up with customers.
- Adhere to and uphold all Fairbanks Scales policies and procedures.
Required Qualifications - Required qualifications to effectively perform the job. An equivalent combination of education, training, and experience will be considered. (Additional requirements may be designated by position.)
- This position requires a bachelor's degree or equivalent.
- Must have at least three years of directly related experience.
Knowledge, Skills, and Abilities - May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with this position.
- Proficient in Microsoft Office products - specifically Excel, and Outlook.
- Critical thinker with exceptional attention to detail.
- Excellent problem-solving skills.
- Excellent communication skills, both verbally and in writing.
- Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
- Ability to establish and maintain positive business relationships.
Work Environment - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.
- General office conditions. Exposed to moderate noise levels.
Physical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Required to use close vision and be able to focus.
- Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
- Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
- Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
- Regular attendance is a necessary and essential function.
Fairbanks Scales Inc. is an Equal Opportunity Employer including Disability/VetsDISCLOSURE REGARDING BACKGROUND INVESTIGATIONFairbanks Scales Inc. may obtain information about you from a third-party consumer reporting agency for employment purposes. Thus, you may be the subject of a consumer report and/or investigative consumer report which may include information about your character, general reputation, personal characteristics, and/or mode of living, and which can involve personal interviews with sources such as neighbors, friends, or associates, The reports may contain information regarding your credit history, criminal history, social security verification, motor vehicle records ( driving records ), verification of your education or employment history, or other background checks. Credit history will only be requested where such information is substantially related to the duties and responsibilities of the position for which you are applying.NOTIFICATION OF PRE-EMPLOYMENT DRUG SCREENINGFairbanks Scales Inc. performs post-offer, pre-employment drug testing for all roles prior to being hired into any role as part of our Drug Free Workplace Policy. In addition, Fairbanks Scales Inc. performs post-offer, pre-employment drug testing under the authority of the U.S. Department of Transportation prior to being hired for any role or transferred into a safety-sensitive role.