Location: Owosso,MI, USA
Area Service Supervisor
The Area Service Manager is a champion of top-notch customer service for our residents, future residents, and tenants and a positive leader in promoting our team's success. Responsible for leading and optimizing multiple functions of building operations and maintenance for a portfolio of multifamily communities.
Reports To: Area Property Manager
Supervises: Service staff in the designated region. Oversees and supervises the work of outside contractors with the assistance of
The ideal candidate will have 5+ years of previous experience in property management maintenance, other building maintenance, or related trade and is self-motivated, customer service-focused, and a team player. Potential candidates should be able to perform minor plumbing, HVAC, electrical, carpentry, and landscape work and participate in the rotating on-call schedule.
Gillespie Group requires a background and drug screen as a condition of employment passes required physical testing, and may be required to lift and carry up to 50 lbs. A valid driving license, vehicle, and current automobile insurance are required. The position requires individuals to furnish their own vehicle to fulfill all the job's functions.
Core Values:
Positive Team Player
Creative Solution Oriented
Industrious
Knowledgeable
Trustworthy
RESPONSIBILITIES & PROJECTS
Positive leadership skills, including written and verbal communication.
Ability to work with a sense of urgency to ensure all service requests are responded to in a timely manner while maintaining the highest standards for the resident's homes and communities.
Will schedule and manage the service team's and contractors' activities in the designated region.
Will schedule all repairs, move-in turnover, cap ex projects to be completed while following the annual property budget and/or needs of properties.
Work with Area Property Manager and Area Facilities Coordinator to keep within HUD guidelines (when applicable) for purchase requirements.
Provide consistent recommendations for property needs, including but not limited to, capital replacements, deferred maintenance, and system needs.
Actively oversee the communities' annual maintenance and grounds budgets at all portfolio sites. Work with Area Property Manager and Area Facility Coordinator for annual bidding for the entire region.
Ability to work collaboratively with management and facilities teams to solve problems professionally and focus on customer service.
Ability to multitask and work without direct supervision, exhibit effective customer service, people, and organizational skills.
Maintain property grounds through daily inspection, clean-up, snow removal/salting, and preventative care by delegating and elevating to team members.
Maintain and care for equipment.
Maintain inventory of equipment, tools, and supplies
Complete emergency repairs as required to prevent damage and deterioration of property.
Review and submit monthly inspection logs.
Maintain an organized, clean, and safe work environment.
Comply with site safety and hazardous communication standards.
Ensure completion and scheduling of new move-in apartment turnover and work with vendors.
Training and onboarding of new service technicians
Onboard new direct reports and act as a mentor, resource and trainer for service team members.
Perform on-call responsibilities as part of an on-call schedule rotation.
Perform any additional tasks as requested.
Abide by all local, state, and federal Fair Housing guidelines.
Responsible for participating in all property inspections, including quarterly inspections, filter change, and smoke detector inspections, city and municipality-required inspections, NSPIRE inspections, etc.
Requirements:
QUALIFICATIONS
Minimum Physical Expectations:
Physical activity that requires the ability to exert 25 to 50 lbs. of force frequently and/or 10 to 20 lbs. consistently.
Physical activity that occasionally requires lifting or moving 100 lbs. or more.
Physical activity that requires the ability to operate standard tools frequently.
Physical activity that sometimes requires travel by car
Physical activity that requires the ability to stand, walk, sit, use hands and fingers, handle or feel, and reach with hands and arms.
Physical activity that frequently requires climbing stairs, balancing, stooping, kneeling, crouching, or crawling.
Specific vision abilities required include close vision, depth perception, and the ability to adjust and focus. Must hear and speak well enough to conduct business over the telephone or face-to-face (in English) for periods of time.
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