Location: Gilbert,AZ, USA
Are you passionate about making a difference in the lives of individuals with special needs? Do you want to be part of a team that provides meaningful support and care? HomeBase Special Needs Services is currently seeking dedicated and compassionate individuals to join our team as Area Supervisor. HomeBases' mission is to serve as a bridge between our members and the world surrounding them. We aim to enable the members, one step at a time, to grow and function more fully as beneficial members of society, thus creating a more valuable community for us all. With more than 15 years of experience in the special needs community, we have seen the importance of quality care. We started this agency in 2016 with one goal in mind; to provide the highest level of care to as many (dis)abled people as possible! We love what we do! Position Overview: As an area supervisor oversees, grows, and maintains a caseload of members. The Area supervisor ensures excellent service delivery by effectively managing member needs, as well as developing and maintaining relationships with various stakeholders, such as members, guardians/families, DCWs, and funding source personnel. Additionally, the position ensures the tracking and processing of all contractual and licensing regulations including all necessary certifications, data and record keeping and file audits. Key Responsibilities: Attend member's meetings, such as bi-yearly PCSP's and other meetings as necessary Provide referrals and offer supports as member/family needs arise Oversee payroll and billing functions for caseload. Complete payroll processing on schedule. Train DCWs on time and data entry processes in Spokechoice Track and review data (habilitation data, progress monitoring etc.) and all required paperwork Utilize tracking systems to ensure DCWs are in compliance for employment and service delivery. Update managers on denials, reasons for denials, and action needed (if known) Answer phone calls, handle service inquiries, prioritize requests and notify manager, as necessary Handle all concerns and complaints as necessary; complete, document, and communicate resolutions appropriately Attend periodic community events as needed Participate in weekly and other meetings as scheduled Ensure adequate staffing and coverage including emergency coverage is provided as needed Qualifications: