ASIII-FRONT DESK LEAD
: Job Details :

Salary $59,675.20 - $75,649.60 AnnuallyLocation Bellevue, WAJob TypeCareer Service, Full Time, 40 hrs/weekJob Number2024AO22085 - 1DepartmentDPH - Public HealthDivisionCommunity Health ServicesOpening Date09/13/2024Closing DateContinuousFLSA Non-ExemptBargaining Unit C9 : PROTEC17-DPH, DCHS-AdminFull- or Part-Time Full TimeHours/Week 40 hours/weekSummary This position is open until filled, and applications will be reviewed on a monthly basis (timeframe that applications will be reviewed). Applications received by Friday, September 27, 2024 will be given first consideration. The Community Health Services Division of Public Health- Seattle & King County is seeking a Full-time Administrative Specialist III -Front Desk Lead to join our multidisciplinary, and diverse teams at Eastgate Public Health Center, in the delivery of health services to the County's most vulnerable people. Eastgate is one of our largest centers, where we provide family health, pediatrics, family planning, parent-child health, dental, teen clinic and health insurance enrollment services and ORCA Lift. We serve a diverse low-income population including people who are experiencing homelessness, recent immigrants and refugees, peoplewith complex health conditions, and people with limited English proficiency. We are Mission-Critical employees who are dedicated to showing up and providing the best care under any circumstances.This position supports a broad range of healthcare services in a fast-paced public health center environment that are used by economically, socially, and culturally diverse populations. The successful candidate must have excellent and reliable attendance, stellar customer service skills in-person and over the telephone (discretion, patience, etiquette professionalism), and must be an independent self-starter with excellent time management and organizational skills. The candidate must be able to work with supervisors and staff to develop and promote a team-centered atmosphere to facilitate operations which are efficient and provide maximum service delivery to clients. The successful candidate must have excellent and reliable attendance, stellar customer service skills and be an independent self-starter with excellent time management and organizational skills. Public Health relies on office automation (Microsoft 365) and other web-based tools. The candidate must be proficient and comfortable with computer use to perform the essential functions of this position. The candidate must be able to work with supervisors and staff to develop and promote a team-centered atmosphere to facilitate operations that are efficient and provide maximum service delivery to clients. The ASIII-Lead position is at Eastgate Public Health Center and will report to the Public Health Administrative Support Supervisor (PHASS). The incumbent may occasionally travel to other sites for meetings and training, and some may have to work at different locations. Why should someone apply? Someone who desires to be a part of a community that provides healthcare services to our most vulnerable community members, supports Equity and Social Justice, and aims to serve those in our community who are impacted by homelessness, income inequities, lack access to healthcare, and works to improve healthcare outcomes. They are mission driven, who believes in serving community and King County Public Health Core Values.Commitment To Equity and Social JusticeNamed after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures. The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all - in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts. We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities. To learn more, please visit Work Schedule Monday, Tuesday, Thursday and Friday 8:00am-5:00pm and Wednesday 9:00am-6:00pm Work Location Eastgate Public Health Center 14350 SE Eastgate Way Bellevue, WA 98007 Job Duties

• Plan, work organization, approve leaves, establish work methods, recommend change in workload, and procedures, participate in employee selection process, and provide input on the performance of co-workers.
• Distribute workload amount other office employees, provide direction, training and monitor the quality and completion of the work.
• Research and summarize specialized or technical information form varied sources. This may require selecting the most appropriate material and the use of spreadsheets and customized data base applications.
• Perform lead admin coordination to support the clinic, assist the front desk admin staff in patient check-in/registration and appointment scheduling for the scheduling of new and established patients.
• Responsible for creating and maintaining scheduling templates for all Family Health, Pediatrics, Sexual and Reproductive Health, Behavioral Health, Provider Preceptors, and float providers in Epic Practice Management System.
• Individual duties may include composing, proofreading, editing, and copying documents and forms, creating agendas, creating spreadsheets; scheduling and supporting clinic meetings which includes taking of meeting minutes and may involve equipment set up and break down.
• Participate with AS III Leads, Site Leadership, and Program Managers on process flow discussions and overall quality assessment processes regarding implementation of department-wide systems and procedures relative to approved protocol.
• Provider stellar customer service, Great clients when they present at the front desk. Assist clients with information, directions, and other tasks within skillset.
• Provide day-to-day assistance with administrative support to the clinic PHSS, PHASS, lead staff physician, and clinic providers.
• Provide backup support when needed to other site Leads.
• Train new front desk Administrative Support Staff, floats, to the full function of their position, agreed program specific initiatives, implementation of department wide systems and procedures relative to approved protocol and workflows.
• Assist Supervisor (PHASS) in planning, assigning, organizing, scheduling, prioritizing and coordination of daily work assignments of the administrative support team.
• Provide administrative support to multiple sections, evaluate, and manage competing demands, and ensure office needs are met; prioritize workload while meeting critical deadlines, pay close attention to detail and accuracy.

Experience, Qualifications, Knowledge, Skills Qualifications:

• At least two years of medical office experience, preferably primary care clinic setting, within last five (5) years.
• At least one (1 +) year of Supervisor or Lead experience, preferably in medical office setting, and within the past 3 years.
• Functional Knowledge of medical terminology
• Skilled at identifying when triage by healthcare staff is needed and identifying potential emergency situations early and respond accordingly.
• Regular and reliable attendance.
• Ability to provide a consistently high level of customer service with discretion, patience, and professionalism, based on accepted customer service principles and departmental standards.
• Demonstrated ability to communicate with staff and clients in a pleasant, non-judgmental, respectful, and culturally sensitive manner under varying levels of stress.
• Strong interpersonal, conflict resolution and problem-solving skills.
• Proficient using Microsoft 365 and other web enabled tools.
• Ability to work independently and maintain confidentiality.
• Ability to interact with patients around potentially sensitive issues and/or volatile situations.
• Skilled working in Electronic Practice Management systems that include health records, patient scheduling, and financial transactions.
• Skilled at problem solving and troubleshooting.
• Skilled at working both as part of a multi-disciplinary team and independently.
• Skilled at organizing, prioritizing, multi-tasking and adapting to changes in workload demands.
• Skilled at training staff on changes, and updates of department-wide guidelines and procedures.
• Skilled at cash handling, including making change and reconciling a cash register.
• Skilled in working under time constraints and meeting deadlines.
• Skilled in the use of basic office equipment
• Demonstrated ability to pay attention to detail. Skilled at handling confidential data and situations with tact and discretion.
• Ability to meet and comply with HIPAA/Confidentiality polices and procedures and to handle confidential and sensitive patient and staff information.
• Demonstrated ability to provide administrative support to multiple sections; evaluate and manage competing demands and ensure office needs are met; prioritize workload while meeting critical deadlines and maintaining accuracy of work.
• Demonstrated ability to prepare, format, proofread, and edit documents including correspondence, letters, policies, and reports; create and maintain electronic and hard copy documents and files, databases, and logs, and accurately enter and track data.
• Involves independent judgment of complex and/or sensitive information.
• Demonstrated ability to move up to 25 pounds to move boxes and replenish office supplies. This may involve intermittent lifting, standing stooping, bending, and reaching during the workday.

DESIRED QUALIFICATIONS

• Demonstrated ability to provide a consistently high-level of customer service with discretion, patience, and professionalism, based on accepted customer service principles and departmental standards.
• Experience with cash handling and reconciling end of day cash register receipts desired.
• Experience using EPIC Electronic Practice Management systems regarding patient registration, patient scheduling, scheduling templates, and financial transactions.
• Bilingual Spanish desired
• Knowledge of Apple Health/Medicaid and Qualified Health Plans

Supplemental InformationForbes named King County as one of Washington State's best employers.Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.Guided by our True North , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.King County is an Equal Employment Opportunity (EEO) EmployerNo person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.To ApplyIf you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.Who May ApplyThis position is open to anyone that meets minimal qualifications Application ProcessIf you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement. The following items are required to be considered for this vacancy:

• NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)
• Resume

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state see my resume or see my personnel file are considered incomplete and will not be accepted.Necessary Special Requirements

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to provide proof of Basic Life Support (BLS) / CPR ( if applicable).
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment. (and Pre-employment Physical, if applicable).
• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring . For tips on interviewing, please visit .
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.
• If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.

Union MembershipProtec 17 Contact For more information about the application process please contact Alexis Owens at ...@kingcounty.gov King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12paid holidays each year plus twopersonal holidays
• Generous vacation and paid sick leave
• Paid parental,family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page .This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass. For inquiries about the specifics of this position, please contact the recruiter identified on this job posting. recblid 7lqmh745l03pjxeibsdinjkt58f4ii