Our Mission is to help Members grow financially.Our Vision is to be Members' First Choice for all Financial Services. We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us. Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day. Submit your application to us today and let us be the First Choice for your new career journey! About Us: Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 264,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards. Pay: Starting Range is $18.50 - $20.50, depending on work experience Benefits:
- Employer-paid health and dental insurance monthly premiums
- Accrual of paid PTO Leave
- Employer-matched 401k, 50% match up to 6% of employee contributions
- Employer-paid Group Life Insurance and Long-Term Disability benefits
- Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
- Paid Holidays and Paid Training
- Potential pay increases through additional training opportunities
- Opportunity to earn incentive pay
- The ability to help serve your local community through our mindset of People Helping People!
PRIMARY RESPONSIBILITIES: Receive inbound and make outbound calls, instant messages and texts from members, Credit Union employees and vendors. Assist Asset Management, Collection and Legal Recovery departments with information, valuations and documents. Assist all areas of collections and management with tracking and validation including, but not limited to, issues regarding members, vendors, collateral, payments and processes. Monitor all channels of communication from members, vendors and Credit Union employees including but not limited to, instant messages, phone calls, emails, text messages and written correspondences. Understand Credit Union loan documentation, dealership ancillary product documents, payment protection process and documents, GAP and collateral protection insurance documents. Possess knowledge and understanding of loan and security agreements, titles, UCC documents, noting of lien, etc. that give the Credit Union a security interest in collateral. Collaborate with other departments to correct or increase the Credit Unions security interest. Perform collateral valuation methods and programs to establish fair market value when liquidating collateral at auctions/wholesale, private sales and public sales. Comply with laws and regulations. Learn process involving in-state and out of state vendors to secure, transport and liquidate collateral. Comply with Uniform Commercial Code (UCC) and Tennessee Code Annotated (TCA) regulations regarding titling, repossession and liquidation of collateral. Perform duties assigned to required communication, including but not limited to, appropriate notice of sale, deficiency letters and other communication in accordance with laws, regulations, statutes and the bankruptcy code. Be able to complete appropriate power of attorney, sale under special conditions forms, etc. to complete the sale of the collateral. Perform appropriate system maintenance to loans and accounts, perform research on loans and deposit accounts, transfer and posting of sale proceeds/refunds/payments to members accounts. Perform basic skip tracing techniques (including but not limited to reading credit reports and utilizing search engines, social media, and vendor systems). Understand Credit Union policies, products, and services. Offer solutions to members to prevent repossessions and/or minimize loss. Identify and recommend accounts for skip exceptions, modifications, and workout/consolidation loans when appropriate to minimize loss when speaking to members. Learn negotiation methods and documents to present to management for approval. Balance appropriate Credit Union vendor accounts and general ledgers. Perform duties assigned to ancillary product refunds including filing for refunds, obtaining quotes on individual products and continue to pursue all refunds until they are received in full in accordance with department guidelines. Perform assigned tracking of repossessions, and refunds of ancillary products. Understand primary vehicle insurance requirements, regulations and processes. Understand collateral protection insurance (CPI) products and apply to minimize losses. Document all work (i.e., communications, promises to pay, payment arrangements, updates, and requests) in system to maintain accurate records on all accounts. Ensure follow-up dates are maintained on all accounts. Process payments, conduct research, and verify information. Appropriately apply the Fair Debt Collection Practice Act in all account communication. Maintain an understanding of Credit Union utilized systems (including but not limited to collection, lending, core banking, and vendor systems). Follow all Credit Union policies, procedures, and regulations. Represent the Credit Union in a professional manner (including but not limited to appearance, behavior, and performance). Maintain regular and predictable attendance. Work cooperatively with others. All other duties as assigned. Education/Experience: High school diploma or equivalent required. Minimum of one year collection or credit union experience required. Experience collecting on multiple loan products strongly preferred. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)