Location: Harmony,PA, USA
At Samuel, we believe every team member brings unique and valuable skills, experiences and knowledge to our thriving business - enabling us to build on over 167 years of success in the metals industry. We offer countless opportunities for our team members to develop and grow in their careers, empower them to make decisions on the job and be a part of driving positive change - within our organization and in the communities where we live and work. If you're seeking an inclusive, supportive and welcoming workplace to make your mark and grow your career, we have the programs, culture and opportunities to make it happen. We're stronger together.
Here are some of the great benefits that we offer:
* Competitive wages
* Company paid health and dental benefits
* Paid vacation and an annual bonus
* 401(K) Plan with company match
* Opportunity for career stability and growth
* Tuition reimbursement program
* Protective personal equipment is provided or cost of purchase is reimbursed
* Affinity group for women (dependent on location)
* On the job training
At Samuel we believe in a culture of equality. Respect and integrity are at our core. We are committed to building and embracing a diverse workforce and creating an environment that is open and inclusive for everyone.
SUMMARY & SCOPE
The Office Administrator provides administrative support for customer service and production. This position performs a variety of clerical, recordkeeping, and customer service-related tasks to assist with smooth operation of the organization.
RESPONSIBILITIES:
* Greet and direct clients and visitors.
* Work Effectively with all departments for maximum efficiency and return on investment in a safe environment.
* Answers phone calls and emails.
* Interacts directly with Customers, Vendors, and Employees as required.
* Expense and Inventory Accounts Payable entry - including reconciliation.
* Manage the reception area to ensure effective telephone and mail communications.
* Notify customers upon receipt of material.
* Manage and store all paperwork in designated files.
* Assist Customer Service:
* Timely customer communication including, but not limited to quotes, expediting, customer inventory, order completion, shipping/receiving notifications and billing.
* Document contract review on the customer PO.
* Accurately enter sales order and material processing orders into AS400/Metalware.
* Production record material process orders and/or confirm accuracy of production recording.
* Notify customer as soon as material is ready to ship and provide shipping documents.
* Deliver accurate and timely BOLs to Shipping Department.
* Schedule trucks for those customers who do not make their own shipping arrangements.
* Bill completed sales orders and/or confirm accuracy of invoices.
* Provide exceptional support to both external and internal customers.
* Continuously works toward customer satisfaction.
* Provides reports as requested.
* Participates as needed in special department projects.
* Perform all other duties as assigned or directed.
ROLE REQUIREMENTS:
* Good organizational and communication skills.
* Ability to greet visitors, clients, and colleagues in a friendly and courteous manner.
* Ability to proofread.
* Ability to multi-task and adapt quickly to changes as well as maintain a high level of attention to detail.
* Must have strong organizational, time management and interpersonal skills and be able to prioritize work.
* Ability to work independently and identify and solve problems.
* Basic understanding of clerical procedures and systems such as recordkeeping and filing.
* 2-year degree preferred or 2 or more years of experience in Customer Service and/or Administrative.
EQUIPMENT KNOWLEDGE:
* Proficient in Microsoft Office Suite or similar software.
* Proficient in AS400/Metalware preferred
PHYSICAL DEMANDS:
* Ability to sit or stand for extended periods and perform computer-related tasks.
* Occasionally lift and move boxes or office supplies weighing up to 20 pounds
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
The work environment is predominantly indoors, within an office setting, with regular use of computers and office equipment.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SAMACO