PURPOSE OF THE JOB This position is responsible for assisting the Banking Center Manager (BCM) in the overall daily operations of the branch office to include assisting in the development of the branch's financial objectives, delivering quality customer service and giving general operational guidance to the banking center staff. MAIN DUTIES OF THE JOB
- Assist Banking Center Manager (BCM) in ensuring that the financial objectives and customer services standards of the branch are met
- Promote a network with internal support areas and develop a cohesive working partnership with other lines of business - mortgage, commercial, etc. Responsible for coordinating and developing procedures to maximize opportunities to cross-sell to customers from other lines of business
- Responsible for generating, maintaining and servicing profitable business and retail customer relationships
- Responsible for the daily operations of the assigned banking center and ensuring all customer issues are resolved in a timely manner
- Assist the teller line with daily operations, as necessary
- Assist BCM with staff management duties including but not limited to recruitment, coaching/development, disciplinary, performance evaluations, vacation and time sheet approvals
- Ensure regulatory compliance standards are met
- Assist BCM with planning, organizing and controlling banking center activities, operations and quality control
- Conduct and provide reporting on banking center audits and security equipment testing
- Ensure adherence to Home Bank's policies and procedures by all staff
- Customer service requests, including but not limited to, new account opening, safe deposit transactions, wire transfers, maintaining account records and paperwork, Debit card issuance, accepting loan applications, and assisting customers with inquiries and problems as needed
- Communicate important and appropriate information to staff members on a timely basis
- Demonstrate an understanding of the banking center's overall performance
- Assist BCM in creating action plan to solve for branch inefficiencies
- Provide and maintain a professional, business-like atmosphere within the banking center
- Accountable for maximizing customer satisfaction and ensuring quality service standard are consistently delivered by staff
- Performs other duties as assigned by the BCM or Retail Administration
ADDITIONAL DUTIES
- Establish an environment in which all branch employees work as a team to meet or exceed branch goals
- Ensure all branch employees follow policy and procedures and operate within the guidelines of Home Bank
- Assist BCM in coaching staff members on effective sales and service techniques by coaching to behaviors in the HOME referral/sales models to identify financial needs and promote the continued development of employees
- Assist BCM in holding staff accountable for follow through on development and action plans, as necessary
- Assist BCM with completion and delivery of performance evaluations as required by Home Bank
WHAT WILL YOU NEED TO SUCCEED
- High school diploma or equivalent
- Three years or more of banking experience; previous teller, platform banker and lending experience highly preferred
- Good analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situation
- Ability to work expected Banking Center hours of operation including some Saturday (based on Market and location)
- Be self-directed/motivated with the ability work independently or as part of a team with little to no direct supervision
- Strong knowledge of daily branch, vault and ATM operations
- Receive and maintain a NMLS certification
HOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER GOOD CREDIT IS A MUST CREDIT REPORT IS REQUIRED FOR EMPLOYMENT