ABOUT US Here at MVB, our company culture defines the environment in which Team Members thrive. Our culture impacts a wide range of elements, including our purpose, values, expectations and goals that support growth and engagement - it is the secret sauce of our organization! Our values live at the core of all that we do - Trust, Commitment, Teamwork, Adaptive, Respect, Love and Caring are our foundation for success. We are committed to fostering an environment focused on diversity, equity and inclusion, and we welcome Team Members from all walks of life. Join Team MVB today! MVB Financial Corp. ( MVB Financial or MVB ), the innovative financial holding company of MVB Bank, Inc., is publicly traded on The Nasdaq Capital Market® under the ticker MVBF. Through its subsidiary, MVB Bank, Inc., ( MVB Bank ) and the bank's subsidiaries, MVB provides services to individuals and corporate clients in the Mid-Atlantic region, as well as to Fintech, Payment and Gaming clients throughout the United States. For more information about MVB, please visit www.mvbbanking.com. ABOUT THE ROLE The Assistant Banking Center Manager role is a multipurpose role that includes service, operations, and customer experience. A top priority of this role is to make clients feel welcome and to establish relationships by providing an extraordinary client experience with every interaction. This role primarily is the back-up to the Banking Center Manager and ensures the branch is running smoothly and efficiently to allow the Banking Center Manager to develop client relationships and sales within their designated portfolio. This role has a focus on the day-to-day operations within the banking center as well as being the point of contact for the bankers. This role will be expected to complete and/or ensure all operational functions within the branch are completed per the Core Operations guidelines. WHAT YOU'LL DO
- Master account opening process as well as any maintenance needs of clients.
- Be the expert within the banking center for any operational, procedural, or customer service issues with the ability to make quick decisions and answer simple to difficult questions.
- Ability to perform or oversee on the job training for RBI and RBII roles in relation to transaction processing, account opening and maintenance, product knowledge, service standards, procedures, customer issue resolution, operational policies, sales, etc.
- Expert with onboarding sophisticated product lines such as commercial clients and treasury clients.
- Proficient in technical skills in relation to computer programs used to assist clients in daily needs as well as any software skills necessary for branch automation and efficiency such as service events, workflows, email, etc.
- Superior leadership skills in sales, service, operational efficiency, risk applications and internal control which meets bank objectives for designated location.
- Demonstrate and encourage culture within branch in which quality and continuous improvement on all performance accountabilities are understood and utilized.
- Develop new business and personal relationships while also focusing on retention of existing clients.
- Ensure and/or perform NSF processing and customer outreach for items that need to be decisioned and that such decisions follow all procedural guidelines.
- Adhere to, mentor, and monitor team members in bank security, compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements, and policies.
- Communicate and coach the branch staff on overall company objectives as well as individual departmental objectives. Work with team and management to achieve stated objectives.
- Collaborate with Banking Center Manager to ensure issues within the branch are addressed timely and remediation is conducted to prevent further issues/errors.
- Work with Banking Center Manager to ensure wins are celebrated with the team and that a positive team morale is maintained.
- Lead an atmosphere of collaboration across departmental areas to encourage teamwork across business lines as well as maintaining a positive work environment between different departments within the bank.
- Actively engage in training and learning opportunities to improve bank processes and personal understanding of position and future goals.
- Multi-task and offer a supportive team perspective.
- Conduct client facing transactions such as deposits, withdrawals, payments, as needed.
- Assist branch team with operating within guidelines for cash balancing and error resolution. Ensure any issues with cash balancing or error resolution are cleared up and reported on in a timely manner.
- Master, mentor, and/or perform operational functions such as ITM balancing, vault balancing, card @ once daily audits, shipment, open and closing, audits, alarm testing, daily/monthly documentation, facilities audit, etc.
- Consistently demonstrate MVB Core Values.
- Actively participate in community relations events/activities (CRA).
- Maintain professionalism with clients at every touchpoint.
EDUCATION & WORK EXPERIENCE
- High school diploma or equivalent
- 2-3 years of management experience
- 2-3 years of operational experience within a fast-paced environment
- 4-5 years in customer service in banking
- Outstanding oral and written communication skills
BENEFITS AT MVB MVB Financial Corp., ( MVB ) offers an excellent selection of benefits for regular, part-time and full-time Team Members, including:
- Medical, Dental and Vision Insurance
- Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
- Short- and Long-Term Disability Plan
- Group Life Insurance
- 401K Salary Deferral Plan
- Wellness Program
- Education & Tuition Expense Reimbursement
- PTO and Unique Vacation Purchase Program
- Nationwide Pet Insurance Coverage
We encourage you to submit an application even if you haven't performed every job duty listed above, as your skills may be transferrable. MVB is looking for ambitious individuals with related knowledge, understanding and abilities who are willing to learn and grow. What we care about most is allowing you to develop and, in return, you help us become a stronger, more diverse and well-rounded organization. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)