Job Type Full-time Description Position Summary Responsible for assisting the bingo manager in managing the bingo department ensuring services and offerings are commensurate with guests' expectations while consistently enforcing the established service standards. Essential Functions
- Responsible for operation of the bingo department in the absence of the Bingo Manager.
- Manages the daily operations and administrative responsibilities.
- Assists with special events, tournaments, and marketing strategies to increase revenues.
- Ensures bingo operations are in compliance with NIGC, Tribal policies, State Compact, and Tribal gaming regulations.
- Assists in the execution of the Bingo department's budget and MBOs.
- Ensures Bingo department policies and procedures are followed by staff.
- Assists in the developing, implementing, and evaluating goals, objectives, programs, promotions, budgets, policies, and procedures for the Bingo department.
- Manages staff during the shift and ensures appropriate professional standards of behavior, work standards, productivity, practices, and guest care are enforced.
- Monitors staff performance to ensure Chinook Winds Casino Resort guest service standards are achieved.
- Ensures the Bingo department scheduling and staffing is sufficient.
- Assists with mentoring, training, and developing staff as it relates to service and sales.
- Fosters developing and maintaining a positive teamwork environment.
- Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures.
- All other duties as assigned.
Requirements Position QualificationsWORKERS IN THIS POSITION MUST BE 21 YEARS OR OLDERCompetency Statements Communication Skills-the individual speaks and writes clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and conducts meetings. Leadership-the individual inspires and motivates others to perform well, accepts feedback from others. Management skills-the individual includes staff in planning, decision-making, facilitating and process improvement; makes self-available to staff; provides regular performance feedback; and develops subordinates' skills and encourages growth. Quality management-the individual seeks ways to improve and promote quality and demonstrates accuracy and thoroughness. Planning/organizing-the individual prioritizes and plans work activities uses time efficiently, and develops realistic action plans. Problem-solving-the individual identifies and resolves problems promptly and gathers and analyzes information skillfully. Education High School Diploma or GED AA or BA in Business Administration preferred. Experience Three years of Bingo Supervisor experience, or Four years of internal supervisory experience. Computer Skills Microsoft Office intermediate level to include Word, Excel, and Outlook. Certificates & Licenses Must obtain a Siletz Tribal Gaming License. Other Requirements Knowledge of the Gaming Industry and the rules, laws, and regulations governing them. Physical Demands Physical Demands Lift/Carry Stand Constantly 10 lbs. or less Frequently Walk Frequently 11-20 lbs. Frequently Sit Not Applicable 21-50 lbs. Occasionally Handling/Fingering Constantly 51-100 lbs. Occasionally Reach Outward Constantly Over 100 lbs. Not Applicable Reach Above Shoulder Occasionally Push/Pull Climb Not Applicable 12 lbs. or less Frequently Crawl Occasionally 13-25 lbs. Occasionally Squat or kneel Occasionally 26-40 lbs. Occasionally Bend Frequently 41-100 lbs. Not Applicable Not Applicable- Activity is not applicable to this occupation. Occasionally- Occupation requires this activity up to 33% of the time (0-2.5+ hours/day. Frequently- Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hours/day. Constantly- Occupation requires this activity more than 66% of the time (5.5+ hours/day. Other Physical Requirements Vision: Near and Far Sense of Sound Sense of Smell Sense of Taste Work Environment Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated effects. Working Conditions Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.