Location: Harrisburg,PA, USA
Overview:
When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly, a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.
Responsibilities:*This is a float position supporting the Capital Region, based out of the Eisenhower Blvd branch.*
The purpose of the Assistant Branch Manager I is to support an environment that delivers an exceptional experience for both members and associates. This role is directly responsible for the success of the branch by assisting the branch in meeting and exceeding member expectations and supporting a member-focused culture. This includes guiding all aspects of branch operations, assisting with growth of deposits, loans, and service ratio of the branch. A significant degree of creativity, data analysis and problem-solving skills are required to effectively provide solutions to member issues. With moderate budgetary responsibilities, this role provides superior service, drives associate staffing & development plans, ensures compliance and credit union standard, drives internal branch growth and service and executes lobby engagement. This position has very limited supervision of work and communicates, interacts and collaborates effectively to provide exceptional member service. In addition, the ABM I, selects, trains, develops and completes performance appraisals and development plans for staff. The ABM I will also ensure compliance through the adherence of all credit union policies & procedures and accuracy of staffs work, demonstrates and fosters a consultative sales culture with members and staff, influences, educates and connects branch associates, partners, and members to technology. This position may provide coverage, as needed for other departments and/or functions that are within the scope of this position. SKILLS: Decision making requires analytical ability, judgment and ingenuity Courtesy, tact and diplomacy are essential elements of the job Excellent communication and interpersonal skills Advanced consulting Strong ability to coach and develop individuals by equipping associates with the tools, knowledge and opportunities that they need to fully develop themselves personally and professionally Ability to demonstrate empathy Advanced organizational and time management skills Advanced financial problem-solving and analytical skills Familiarity with PCs and applicable software PREFERENCES: None CORE COMPETENCIES: Effective knowledge Accountability and self-management Teamwork and leadership Communication Innovation and problem-solving WORKING CONDITIONS/PHYSICAL DEMANDS: Ability to communicate effectively in English, both orally and in writing Ability to receive information and hear sounds at normal speaking levels under normal conditions in the branch Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading Sufficient manual skill for operation of PC keyboard and other standard office equipment. Ability to stand or sit for extended time periods Ability to work extended evening and weekend hours and to travel to other locations to provide extended hours coverage Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects
Qualifications:1-3 years of total related experience in retail financial services
About Us:At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.
Company Culture is at Our Core
If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.
What WE Believe
Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.
Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all lifes moments and milestones.
Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.
Company Perks: Quick Reference
Competitive compensation with career growth opportunities, job security, annual increases and bonus potential
Nationally recognized 401K with up to 10% company match that helps you prepare for your future
A multitude of benefits and incentives to stay mentally and physically healthy
Associate Tuition Assistance WE may help cover the cost for your continuing education courses or degree
Affordable cost sharing arrangement for three different medical plans, dental plan and vision plan
11 paid holidays and plenty of paid time off for life, vacations, staycations, and rest
WE commit to providing a healthy work/life balance to support all the other parts of life that are important to you
WE cover visits to our confidential Employee Assistant Program for many difficult situations that life may throw your way
With faM1ly always in our forefront, we offer Paid Parental Leave (for both mothers and fathers) to help support your time off to bond with your new child
Make an impact through volunteering with one of our local charities or enjoy networking with our members at a local community event
WE provide a strong commitment to our associates with our dedication to providing professional development, leadership training & coaching opportunities
Opportunities to plan events, enhance recognition programs, network, and connect with other associates (both virtually and in-person) by joining or leading one of our four established Associate Resources Groups (ARGs)
Women in Leadership
Diversity, Inclusion and Belonging
Care Connections
PEER (Peer Experience, Engagement and Recognition)
Mandatory fun? Yes, please. Enjoy team building, special events, and our faM1ly atmosphere
Join a company that grows with you personally and professionally
Education Level: General and business knowledge equivalent to an associate degree