The Assistant Branch Manager will play a pivotal role in the overall success of their branch. They will be ensuring day-to-day operations are completed as necessary, optimizing customer experience, and enhancing team performance.
Client Details
A highly-reputable community bank local to the New York area.
Description
- Branch Operations Management:Oversee daily operations of the branch to ensure smooth workflow, cost-efficiency, profitability, and high-quality service, while supporting the Branch Manager's strategic initiatives.
- Customer Service & Escalation Handling:Address escalated customer inquiries and promptly resolve issues, ensuring high-quality service and overall customer satisfaction.
- Team Communication & Goal Alignment:Conduct regular team huddles to communicate daily objectives and updates, ensuring alignment with branch goals and operational standards.
- Staff Onboarding & Training:Assist with onboarding new team members, offering immediate guidance to help them integrate into branch operations, and address any ongoing training needs.
- Security & Compliance:Participate in the daily opening and closing procedures, ensuring dual control of the vault and compliance with security standards, working closely with the Branch Manager.
- Leadership in Branch Manager's Absence:Step in as the branch leader in the Branch Manager's absence, overseeing daily operations, customer service, and team management to maintain branch continuity
- Compliance & Reporting Support:Aid in compliance tasks, manage operational reporting, and communicate any updates to policies or procedures to ensure staff adherence to regulatory and organizational standards.
Profile
- At least 3 years of relevant experience
- Bachelor's degree in Business, or a related field
- Clearly communicates in English, Spanish speaking a plus
- Thorough knowledge of banking operations, policies, and procedures
- Moderate PC skills, must have working knowledge of Microsoft Office
Job Offer
- Opportunity to work with a well known commiunity bank
- Opportunity for growth throughout the firm
- Flexible working locations
- Competitive Compensation
- Health Benefits
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.