NYC Health + Hospitals/Bellevue is America's oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000 emergency room visits and 500,000 outpatient visits annually. Bellevue is an academic medical institution of international renown. We have served as an incubator for major innovations in public health, medical science, and medical education. Bellevue is a Level I Trauma Center delivering around-the-clock care in adult, pediatric, psychiatric and pediatric psychiatric emergencies as well as in the nationally-designated categories of cardiology, neurology, toxicology, and neonatology. In addition to providing comprehensive inpatient and outpatient state-of-the-art care Bellevue is a city-wide medical specialty referral source. Bellevue's clinical centers of excellence include: Emergency Medicine and Trauma Care; Cardiovascular Services; Designated Regional Perinatal Center and Neonatal Intensive Care Unit (ICU); Comprehensive Children's Psychiatric Emergency Program; and Cancer Services. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job DescriptionPOSITION SUMMARY:Perform moderately difficult and responsible administrative work to support patient care and departmental operations in Bellevue's Cancer Center, Ambulatory Care Mezzanine and 48.AREAS OF RESPONSIBILTY:1. Provide administrative management at the Cancer Center mezzanine front desk a. Coordinate with RNs, PCAs, providers, and clerks to ensure efficient clinic flow and excellent patient experienceProvide guidance to clerks and out-take PCAs about appointments and other issues that arise Answer patient questions and provide assistance, de escalate encounters as neededd. Bring issues to Cancer Center coordinating manager or administrator when necessary2. Schedule Cancer Center patient appointments to ensure timely response to provider and patient requests, and referralsCall patients with appointment information, using interpreter as neededMail reminder letterMake reminder calls for some appointments, as requested3. Take primary responsibility for reviewing on Epic messages from Contact Center and Staff Messages a.Follow up as needed on Epic messages (call patients, (re)schedule appointments, contact providers); escalate to Coordinating Manager & when necessary4. Cover scheduling BE ONCOLOGY CC scheduling work queue, in the absence of Coordinating Manager
Schedule new patient appointments following attendings' guidance via e-consult Forward via Epic message non-e-consult referrals to attending for triage and scheduling guidance . Contact patients with appointment date/time and instructions as needed5. Act as designated requisitioner for the Cancer Center maintain par stock of suppliesInitiate requisitionsi. Receive items/services ordered6. Submit and follow up on 1FIX tickets related to Environmental Services, IT, Telecommunications, Facilities, Biomed, etc., to support patient safety and an appropriate environment of care.a. Submit and track needed work and tickets to ensure timely resolutionManages administrative operations of outpatient Cancer Center Infusion Suite
Department PreferencesBilingual (Spanish)1 year healthcare related patient handling experienceNYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs