Location: Daphne,AL, USA
Job Description Assistant Customer Service Manager - 2200660 **Description**
**D.R. Horton, Inc., the largest homebuilder in the U.S.**, was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at for more information.
D.R. Horton, Inc. is currently looking for an **Assistant Customer Service Manager** for their Warranty Department. share responsibility with the Customer Service Manager for overall performance and service provided by the Customer Service Department.
**Essential Duties and Responsibilities**
* Meet with homeowners and/or subcontractors to resolve warranty disputes
* Develop and continually update Customer Service department policies and procedures and Homeowner's Manual
* Monitor, maintain and enforce all budgets
* Set appointments with homeowners pertaining to items deemed not warrantable
* Manage a staff of customer service representatives and ensure that customers are retained and satisfied and that their needs are fulfilled
* Maintain total involvement with the training, communication, and development of all service personnel
* Review every service request, manage assignments and offer preliminary guidance as needed to properly prepare the warranty service manager for working each claim
* Handle all warranty department bills
* Review all completed warranty request forms as they are returned to the office
* Generate reports to manage the current number of outstanding and completed warranty service requests per community, per Customer Service Coordinator
* Track warranty expenditures per home, per superintendent, per quarter
* Design and implement improved processes and operational policies
* Recommend changes to products or services to fulfill customer needs
* Work toward lowering the average completion time for requests for homeowners
* Meet with homeowners and subcontractors to resolve issues as needed
* Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
* Able to travel overnight
**Supervisory Responsibilities**
Directly supervises 2 or more employees in the Warranty Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
**Qualifications**
**Education and/or Experience**
* Bachelor's degree (B. A.) from four-year College or university
* Three (3) to Five (5) years related experience and/or training
* Must have a vehicle and a valid driver's license
* Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
* Proficiency with MS Office and email
**Preferred Qualifications**
* Strong ability to problem solve and multi-task; creative thinking for resolving issues or improving products
* Good communication skills
Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:
* Medical, Vision and Dental
* 401(K)
* Employee Stock Purchase Plan
* Flex Spending Accounts
* Life Insurance
* Vacation, Sick, Personal Time and Company Holidays
***Build YOUR future with D.R. Horton, Americas Builder. #WeBuildPeople2***
us on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up to date job listings!
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**Primary Location**
: AL-Daphne