Location: Madison,WI, USA
Overview
UW Credit Union has a new, exciting opportunity for a driven and leader-oriented individual to join us as an Assistant Deposit Operations Manager. In this pivotal role, you will support the Deposit Services Manager and EFT Services Manager by overseeing the seamless execution of the Credit Union's ACH, Wire Transfer, Item Processing, and deposit account initiatives. You will play a crucial part in shaping the future of our operations, providing day-to-day operational leadership, crafting strategic plans, and driving the implementation of new objectives for Deposit Services and EFT Services.
If you thrive in a dynamic, team-oriented environment and are passionate about fostering progressive change in operational procedures, we want to hear from you!
Responsibilities
* Provide technical expertise and knowledge support in daily operations, ensuring coverage as needed and adherence to Service Level Agreements (SLAs).
* Oversee the processing of daily transactions, ensuring accuracy and compliance with regulations.
* Enhance operations by identifying efficiency gaps and removing member pain points, offering recommendations and implementing new processes to improve efficiency.
* Refine quality assurance to boost service standards. Regularly assess staff performance in member engagement.
* Engage in year-end tax reporting, system updates, and unclaimed property (escheatment) reporting. Develop and maintain monthly reports for presentation to management, ensuring they reflect accurate and relevant data for informed decision-making.
* Foster a service environment that consistently upholds the standards of the Service Philosophy.
* Leverage data-driven metrics to support operational excellence, focusing on member experience, feedback, and behavior, and communicate trends to management.
* Champion the vision of Membership Services, advocating for its adoption among team members and other internal stakeholders
* Engage in cross-functional and organizational projects and initiatives, contributing valuable insights and expertise.
* Ensure adherence to relevant policies and procedures, including account opening, maintenance, and closure, to maintain regulatory compliance and operational integrity. Maintain active collaboration with partners, including MSC, Retail, and Loss Prevention, to effectively communicate and update these procedures.
* Remain vigilant about changing regulations and rulings to proactively implement solutions that ensure compliance and maintain robust internal controls.
Qualifications
* Associates degree in business or related field, or equivalent combination of education and experience.
* Able to work onsite in Madison three days per week
* 4+ years of experience in financial services, specifically within deposit operations or electronic funds transfer (EFT) Leadership experience desired
* AAP Certification, or ability to obtain
Why work for UW Credit Union?
Join one of Wisconsin's premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine's Best Places to Work, Wisconsin State Journal's Top Workplaces, and Milwaukee Journal Sentinel's Top Workplaces to receive:
* 21.5+ days annual paid time off (4+ weeks)
* 2 weeks paid caregiver leave
* 2.5 weeks paid new child parental leave
* 2 days paid volunteer time
* 11 paid holidays (includes your birthday!)
* 401k company match of up to 5%, plus approximately 4% discretionary match
* Variable bonus reward
* Competitive Medical, Dental and Vision plans, including domestic partner eligibility
* Discounted bus pass and bublr/ BCycle membership
* Employee Assistance Program
* And more!
UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. We strive to cultivate an inclusive workplace that is home to a diverse workforce where employees at all levels model knowledge of, belief in and a commitment to cultural competence.